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PeopleScout Named a Leader in All Categories in NelsonHall’s 2021 NEAT Vendor Evaluation for RPO

Posted on by jpatel

PeopleScout identified as a global leader for the fourth year in a row, recognised for global footprint, candidate experience and talent technology 

Chicago – January 13, 2022 – PeopleScout has been recognised as a Leader, the highest rating, in every category of NelsonHall’s global 2021 NEAT Vendor Evaluation for RPO. The categories include: Geographic Footprint and Scalability, TA Transformation Journey, Innovation in Technology/Tools, Innovation in Service, as well as an Overall rating. 

Nikki Edwards, Principal HR Technology & Services Analyst, NelsonHall, said: “PeopleScout continues to evolve its next-generation programs, services, service delivery, and cutting-edge tech, leveraging creativity, innovation, and expertise to ensure that its total talent solutions are fit for purpose for today’s talent challenges.” 

NEAT is NelsonHall’s vendor evaluation and assessment tool, offering companies around the world a comprehensive assessment of vendors’ offerings and capabilities. The NEAT for RPO allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations to identify the best performing vendors overall, with specific capability in technology/tools innovation, services innovation, candidate experience, geographic footprint and scalability, and taking clients on a talent acquisition transformation journey.  

“Our commitment to providing our customers with best-in-class customer service and innovative talent solutions has never been stronger,” said Taryn Owen, PeopleReady and PeopleScout President & COO. “As we look to what’s next, we will continue to optimise our ability to partner with our clients to help them solve their toughest talent challenges through the right combination of insight, human touch, and next-generation technology.” 

Highlights from NelsonHall’s evaluation of PeopleScout on the 2021 NEAT Vendor Evaluation include the company’s: 

  • Broad range of existing and new RPO, and more widespread talent solutions, including those established for working in the COVID-19 world 
  • Deep expertise in Talent Advisory services, notably employer branding, assessment, recruitment marketing, and the future of work consulting  
  • Global footprint across North America, EMEA and APAC through the 2018 acquisition of TMP Holdings LTD and previous acquisitions 
  • Commitment to diversity, equity and inclusion, notably in pairing technology and talent advisory services for recruitment marketing and employer branding to deliver results  
  • Technology innovation, notably its comprehensive set of enhancements to its next-generation AffinixTM platform, including advanced use of automation, AI, and ML; Affinix Analytics with its Ask Affinix feature; and its roadmap of technology and tools to augment Affinix 
  • Unified approach to operational delivery and technology platforms and greater TrueBlue brand collaboration in tailored solutioning for clients. 

A Leader designation on the NEAT vendor evaluation is based on a combination of analyst assessments and feedback from RPO vendor clients. Interviews with clients focus on measuring the vendor’s ability to deliver immediate benefit as well as evaluating the vendor’s suitability to meet future requirements.   

Learn more about PeopleScout’s 2021 NelsonHall NEAT Vendor Evaluation by downloading the full report. 

About NelsonHall 
NelsonHall is the leading global analyst firm dedicated to helping organisations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organisations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis. 

About PeopleScout  
PeopleScout, a TrueBlue (NYSE:TBI) company, is a leading RPO provider managing talent solutions that span the global economy, with end-to-end MSP and talent advisory capabilities supporting total workforce needs. PeopleScout boasts 97% client retention managing the most complex programs in the industry. The company’s thousands of forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix™, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience and optimises the talent process through data and actionable insights. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout enhances talent intelligence for clients across more than 70 countries with headquarters in Chicago, Sydney and London and global delivery centres in Toronto, Montreal, Bristol, Krakow, Gurgaon and Bangalore. For more information, please visit www.peoplescout.com.  
 
Press Contact: 
Sarah Katz Candelario 
Vice President of Marketing and Communications 
skatz@peoplescout.com 

PeopleScout Named an RPO Leader in EMEA and APAC on HRO Today’s RPO Baker’s Dozen Customer Satisfaction Ratings

Posted on by jpatel

Global capabilities, industry experience and superior customer service drive buyer satisfaction 

London — November 25, 2021 — PeopleScout, a leading global provider of talent solutions, has been recognised as an RPO leader in EMEA and APAC on HRO Today’s 2021 RPO Baker’s Dozen Customer Satisfaction Ratings. This follows the company’s ranking as an enterprise leader on the global 2021 RPO Baker’s Dozen in September. 

“PeopleScout has demonstrated their ability to manage talent acquisition solutions that span the global economy,” said Elliot Clark, CEO and Chairman of SharedXpertise and HRO Today. “The company’s investment in enhancing their capabilities in EMEA and APAC, along with their cutting-edge technology, industry expertise and superior customer service have earned them their place as a leader on this year’s RPO Baker’s Dozen list in all regions.” 

The HRO Today Baker’s Dozen rankings are determined through a survey of current buyers of RPO services. The annual Baker’s Dozen list ranks the top 13 RPO providers globally as well as the top RPO providers that service EMEA, APAC and the healthcare industry. Providers are evaluated on three sub-categories: breadth of service, size of deal and quality of service.  

“To receive this recognition at a global level is a testament to our dedication to driving innovation in talent solutions across all regions,” said Taryn Owen, PeopleReady and PeopleScout President & COO. “We remain committed to delivering next generation, tech-enabled talent solutions and best-in-class service to our clients around the globe. We are grateful for the strength of the client partnerships that made these rankings possible.” 

PeopleScout continues to evolve its talent solutions for the future. The company is uniquely positioned to provide innovative solutions across the total workforce spectrum, with strong rankings on the global RPO Baker’s Dozen list, as well as the Managed Service Provider (MSP) and Total Workforce Solutions Baker’s Dozen lists. Earlier this year, PeopleScout was also named an RPO Leader by Everest Group and the largest RPO provider in North America for the second year in a row. The company’s talent technology, Affinix™ brings together artificial intelligence, recruitment marketing, machine learning and people skills–the total package when it comes to talent sourcing and engagement. 

Learn more about the 2021 RPO Baker’s Dozen on the HRO Today Magazine website. 

About PeopleScout  
PeopleScout, a TrueBlue (NYSE:TBI) company, is a leading RPO provider managing talent solutions that span the global economy, with end-to-end MSP and talent advisory capabilities supporting total workforce needs. PeopleScout boasts 97% client retention managing the most complex programs in the industry. The company’s thousands of forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix™, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience and optimizes the talent process through data and actionable insights. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout enhances talent intelligence for clients across more than 70 countries with headquarters in Chicago, Sydney and London and global delivery centers in Toronto, Montreal, Bristol, Krakow, Gurgaon and Bangalore. For more information, please visit www.peoplescout.co.uk. 

PEOPLESCOUT’S RESPONSE TO COVID-19: Working Together to Prevent, Protect and Contain

Posted on by Kate

PeopleScout
Coronavirus (COVID-19) Response
March 17, 2020

At PeopleScout and the broader TrueBlue organisation, the health and well-being of our employees and clients around the globe is our top priority. We are operating with an abundance of caution to keep our employees and clients safe during the fast-evolving coronavirus (COVID-19) outbreak. We also stand committed to supporting our clients and suppliers through this time.

The PeopleScout and TrueBlue crisis response team is monitoring the situation closely both globally and locally in the UK and adjusting our internal policies in alignment with global, government and local health organisations.

Policy Approach: In setting policies and taking action related to the coronavirus, our intent is, at a minimum, to follow guidance from relevant authorities including the UK Government and NHS. When additional or more extensive actions are prudent in light of the nature of our operations, we will do more than the standard guidance suggests to safeguard our employees.

Information Sharing: We have established a coronavirus information hub for our employees to make it easy for them to stay informed and protected with access to safety recommendations, frequently asked questions and links to useful resources. In addition, we have a UK coronavirus email address for employees to raise their concerns and share information about their specific needs and risks. We also are producing a regular cadence of outbound communications to ensure our employees are kept up to date on policy changes and critical developments and how we are changing workplace practices to align with government direction. We have posted our coronavirus response statement on our website and will continue to update this in line with developments in the UK and global markets.

Healthy Work Environment: As part of our usual protocol, PeopleScout promotes a healthy work environment by encouraging sick employees to stay home and by providing office cleaning services and hygiene supplies such as hand sanitizers. As part of our coronavirus response, we have implemented enhanced environmental hygiene measures and are regularly sharing and reinforcing the measures recommended by the health authorities to help protect against coronavirus. Self-isolation practices are in place to contain any potential spread of the virus amongst employees.

Travel Policy: We have temporarily suspended international travel and have restricted all non-critical domestic travel. Employees who have traveled to high-risk areas will be asked to work from home. Our goal is to reduce the risk that anyone at PeopleScout might contract or inadvertently spread the virus. These policy changes are important steps to help minimise the spread of coronavirus. We will continue to monitor the situation and adjust this policy as additional information becomes available from world health authorities.  

Business Continuity: PeopleScout has well-planned and documented capabilities for continuing to provide world-class service to our clients no matter what challenges we may experience in our work environments. This includes crisis-management, emergency response and business continuity plans, as well as client-specific protocols. Our global delivery centers and virtual teams provide a great deal of flexibility about where work is performed, and our client-specific plans take into account our work sites as well as our clients.

Work From Home Policy: The vast majority of PeopleScout employees are equipped to work from home, which provides us with a great deal of flexibility in the event that the situation calls for worksite restrictions. Work from home protocols are part of our business continuity plans and will be implemented as needed at PeopleScout and client locations in the event of elevated risk, mandated social distancing measures or changes to client policies.

Each client team is now mostly working from separate locations, thereby reducing the risk of any single team becoming ineffective but, in the event that any team’s capability is significantly reduced, we have scheduled frequent internal calls to allow work to flow to resources in the business that will enable us to continue to deliver our normal services.

We have tested home working from all our key locations within client teams and have now implemented a work from home model for the majority of our employees at all of our facilities, ensuring that we can provide continuity of service for all of our customers and from our suppliers. Work from home protocols are part of our business continuity plans and are being implemented as needed at PeopleScout.

We have been in contact with our key suppliers including media and technology partners to ensure that, like us, they have planned for continuing operating effectiveness and we will continue to monitor their readiness and business continuity plans.

PeopleScout is committed to supporting our clients’ current needs and emerging needs through the coronavirus outbreak. First and foremost, our commitment is to continue to deliver excellent service while communicating transparently. That begins with regular sharing of our response to coronavirus and continues with ongoing communication about how coronavirus is impacting the markets in which we operate and sharing any specific threats to supply.

Additionally, many organisations have already experienced significant impact to business demand and operations. At PeopleScout and TrueBlue, we are committed to nimbly supporting our clients through this situation.

If you have a specific question related to your situation, please email coronavirus@peoplescout.co.uk and we will respond to you directly.

PeopleScout Identified as a Leader in All Categories in NelsonHall’s 2019 NEAT Vendor Evaluation for RPO

Posted on by rharris

Chicago – July 9, 2019 – PeopleScout, a TrueBlue (NYSE: TBI) company and the world’s largest RPO provider, was identified by NelsonHall as a Leader in every category in the 2019 NEAT vendor evaluation for RPO: Candidate Experience, Geographic Footprint & Scalability, Services Innovation, Sourcing Candidates and Technology Innovation.

Nikki Edwards, Principal HR Research Analyst at NelsonHall, said: ”PeopleScout’s proactive approach to bringing to the fore best practices in talent acquisition services and technology, ensuring the candidate is central to every initiative deployed, is acknowledged by NelsonHall and PeopleScout’s clients alike.” 

NEAT is NelsonHall’s vendor evaluation and assessment tool, a method by which buyers can strategically evaluate vendors across a range of criteria and business situations and identify the best performing vendors overall. The NEAT for RPO has a specific focus on candidate experience, innovation and global/multi-country delivery.

“We are honored to have been recognised by NelsonHall as a Leader in every category in the 2019 NEAT vendor evaluation for RPO,” said PeopleScout President Taryn Owen. “We are particularly proud to be a Leader in both the Candidate Experience and Technology Innovation categories because at PeopleScout we are striving to use technology to create a more human candidate experience by ensuring that every touchpoint brings our client’s employer brand to life and inspires candidates to join their organisation.”

Positioning as a “Leader” on the NEAT vendor evaluation is based on a combination of analyst assessments and feedback from RPO vendor clients. Interviews with RPO vendor clients focus on measuring the vendor’s ability to deliver both immediate benefit as well as to meet future requirements.

Highlights from NelsonHall’s evaluation of PeopleScout on the 2019 NEAT vendor evaluation include the company’s:

  • “Expertise in hospitality and transportation/travel, banking/financial services, retail, pharmaceuticals/healthcare, and professional services”
  • Growing global footprint through the 2018 acquisition of TMP Holdings LTD, as well as previous acquisitions across North America and APAC
  • “Capability in delivering high volume recruiting”
  • Strength in talent advisory services, notably employer branding, assessment and recruitment marketing
  • Established proprietary technology platforms and technology innovation. NelsonHall stated that “[PeopleScout is] continually developing its patented technology (whether new technology or enhancements to existing technology), including Affinix™, and introducing new third-party tools and technology to enhance client programs (e.g., use of RPA, IA, NLP, etc.).”
  • “Ability to leverage TrueBlue’s other brands and expertise to offer breadth and depth of services to its RPO clients (total talent clients)”
  • The evaluation also reports the strength of PeopleScout and TrueBlue’s “repositioning as a total workforce solutions organisation, establishing a unified approach to operational delivery and technology platforms.”

PeopleScout continues to be a leader in RPO, MSP and Total Workforce Solutions. Earlier in 2019, PeopleScout was named a Leader and Star Performer in Everest Group’s RPO Services PEAK Matrix™ Assessment. Also in 2019, PeopleScout was named the No. 1 MSP provider on HRO Today’s Baker’s Dozen Customer Satisfaction Ratings for the third consecutive year. In 2018, PeopleScout was recognised as an Enterprise RPO Leader on HRO Today’s Baker’s Dozen Customer Satisfaction Ratings and the No. 2 provider on HRO Today’s Baker’s Dozen Customer Satisfaction Ratings for Total Workforce Solutions. PeopleScout’s talent technology platform, Affinix, won the 2018 HRO Today TekTonic Award in the Candidate Experience category and the gold award in the Brandon Hall Group’s 2018 Human Capital Management (HCM) Excellence Awards program.

Learn more about the 2019 NelsonHall NEAT vendor evaluation at www.peoplescout.com/neat-2019.

About PeopleScout
PeopleScout, a TrueBlue company, is the world’s largest RPO provider managing talent solutions that span the global economy, with end-to-end MSP and talent advisory capabilities supporting total workforce needs. PeopleScout boasts 98% client retention managing the most complex programs in the industry. The company’s thousands of forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience with one-point ATS and VMS integration and single sign-on. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout enhances talent intelligence for clients across more than 70 countries with headquarters in Chicago, Sydney and London and global delivery centers in Toronto, Montreal, Charlotte, Bristol, Krakow, Gurgaon and Bangalore. For more information, please visit www.peoplescout.com.

About NelsonHall and NEAT vendor evaluation
NelsonHall is the leading global analyst firm dedicated to helping organisations understand the ‘art of the possible’ in IT and business services with analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organisations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis.

NEAT is NelsonHall’s vendor evaluation and assessment tool, a method by which sourcing managers can strategically evaluate vendors at the onset of the screening process. Positioning as a “Leader” is based on a combination of analyst assessments and feedback from interviewing of vendor clients, primarily around measurements of the vendor’s ability to deliver immediate benefit as well as meeting future customer requirements.

PeopleScout is the No. 1 Managed Service Provider for the Third Consecutive Year on HRO Today’s MSP Baker’s Dozen

Posted on by skatz

PeopleScout also Named No. 1 in Quality of Service for the Third Year in a Row, Solidifying MSP Leadership Position

Chicago — May 7, 2019 — PeopleScout has been recognised as the No. 1 Managed Service Provider on HRO Today’s MSP Baker’s Dozen Customer Satisfaction Ratings for the third consecutive year. In addition to being named number one overall, PeopleScout was ranked No. 1 in Quality of Service for the third straight year, No. 2 in Breadth of Service and No. 7 in Size of Deal.

“PeopleScout continues to distinguish itself from the competition with its extraordinary service culture, once again leading the HRO Today MSP Baker’s Dozen Customer Satisfaction Survey,” said Elliot Clark, CEO and Chairman of SharedXpertise and HRO Today. “With a multinational footprint and excellent technology, PeopleScout’s number one ranking is driven by a superior customer experience that no other provider currently offers.”

PeopleScout has a proven commitment to building consultative partnerships that drive MSP program success. The company’s MSP programs leverage powerful analytics and a wealth of experience to optimise supplier and workforce performance, maximise efficiency, increase cost savings and ensure compliance. PeopleScout solutions support the full spectrum of talent management across all disciplines, skill levels and geographies with high end-user satisfaction rates.

“Thank you to our clients for their commitment to our partnerships and growth through PeopleScout’s MSP platform. We are incredibly honored to receive the top ranking on the MSP Baker’s Dozen for the third year,” PeopleScout President Taryn Owen said. “We are strongly focused on creating a culture of service excellence. This award underscores the importance of that focus. We look forward to continuing to partner with our clients to help guide them from now to next through the strength of our workforce management solutions.”

PeopleScout builds dedicated supplier networks for its clients using a proven evaluation framework. By ranking suppliers against client strategic priorities and cost, quality and compliance benchmarks, PeopleScout ensures best-fit suppliers for its clients. This strong supplier management focus allows PeopleScout to optimise a client’s supply base across all job categories and geographies to drive industry-leading performance and customer service.

In 2018, Affinix, PeopleScout’s proprietary talent technology, expanded its analytics function to include MSP program data. Affinix Analytics monitors supplier trends, programme performance and pricing components within a client’s program. Measures such as fill rates, time-to-fill and mark-up rates are updated via dashboards on a daily basis and comprehensive compliance readouts are reviewed quarterly. Affinix Analytics also provides a top-down view of all PeopleScout MSP programmess to monitor trends and create advanced alerts.

With three consecutive No. 1 rankings on the MSP Baker’s Dozen, the No. 2 ranking on HRO Today’s inaugural Baker’s Dozen for Total Workforce Solutions, strong rankings as an Enterprise, APAC and Healthcare RPO leader and the positive reception of Affinix in the marketplace, PeopleScout is positioned to provide innovative talent solutions across the total workforce spectrum.

HRO Today surveys current buyers of MSP services for its Baker’s Dozen, which ranks the top 13 MSPs in the industry. PeopleScout has been named to this elite list every year since its inception. Learn more on the HRO Today Magazine website.

About PeopleScout

PeopleScout, a TrueBlue company, is the world’s largest RPO provider managing talent solutions that span the global economy, with end-to-end MSP and talent advisory capabilities supporting total workforce needs. PeopleScout boasts 98% client retention managing the most complex programs in the industry. The company’s thousands of forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience with one-point ATS and VMS integration and single sign-on. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout enhances talent intelligence for clients across more than 70 countries with headquarters in Chicago, Sydney and London and global delivery centers in Toronto, Montreal, Charlotte, Bristol, Krakow, Gurgaon and Bangalore. For more information, please visit www.peoplescout.com.