Solution: Total Workforce Solutions

Attracting Older Workers to Retail and Hospitality Jobs

Posted on by cevans

Around 3,547,000 people between the ages of 50 and 64 are currently economically inactive, or not working, making older workers one of the most in-demand talent pools for employers today. It’s crucial for retail and hospitality employers to know how to entice older workers back to work and to make the most of their valuable talent.

In the UK, the government launched a ‘returnership’ initiative to inspire those over the age of 50 to come back to work or to seek a career change. This scheme involves three programmes that help older workers retrain and learn new skills, providing workers with a clear roadmap back into the workplace and encouraging organisations to hire them.

Known as the ‘sandwich generation’—defined by caring for their elderly parents and also dependent children or grandchildren—these older works have a strong work ethic. Customer facing and front of house roles enable them to fit work around caring for family and other responsibilities.

Our recent webinar with Personnel Today featured a panel of HR and talent acquisition experts discussing the wants and needs of older workers and how best to utilise this talent pool’s experience. Keep reading for key insights from our panel discussion and get the latest research to understand exactly what older workers want and what retail and hospitality organisations can do attract this in-demand demographic.

What Do Older Workers Want?

What do over 50s want and need from an employer? Does your organisation know how to attract and engage this older workforce and how to hire and retain them?

Flexibility

Unsurprisingly, monetary concerns are coaxing older workers back into the workplace due to the cost-of-living crisis. However, when it comes to choosing an employer, flexibility takes precedence over money.

Hospitality roles typically attract a younger demographic of workers. However, the flexibility offered by these jobs also appeals to the older working generation. Given that the over 50s are the largest age group with caring roles, flexible and part-time work is a powerful motivator for them to fit a job into their routine.  

As well as permanent roles, seasonal and flexible roles are available within the hospitality and retail industries, which can be more attractive to the older working community. Working harder in those seasonal months creates work-life balance, allowing older workers to take time off during quieter periods to recover and be with their friends and family.

Sense of Belonging

Workers in this age rage are still searching for rewarding work. Older workers wish to find a place where they can feel a part of their local community and give back. Over 50s enjoy creating social connections that a customer-facing job in a restaurant or supermarket can provide.

Customer-facing roles in hospitality and retail give individuals the chance to serve and connect with their community. For older customers, seeing employees in shops and restaurants that represent them can boost the customer experience. 

Myths About Older Workers

There are plenty of misconceptions out there from employers and colleagues about hiring and working with older workers. Consider these myths busted.

Myth 1: Older Workers are Resistant to Technology

Certain words can be viewed as a turn off for an over 50s audience, including “tech-savvy”, which some see as a way to ward off older candidates. There are older people who will feel excluded because others wrongly perceive that they’re less capable with technology, when in fact they are part of a generation that has seen huge advancements in technology. Bill Gates, the co-founder of Microsoft, is in his late 60s, and Tim Cook, the CEO of Apple is in his early 60s.

Recognise that all colleagues work differently with technology, so you must be thoughtful in your use of training. In hospitality and retail, workers are likely to be using tills and sales computer systems. Regardless of whether a person struggles with technology, an organisation should have a strong programme in place to support workers as they learn how to use these tools. For example, consider implementing a buddy system of workers and leaders who will happily help new employees in their first few weeks as they learn point-of-sale systems.

Myth 2: Absences are Higher Because of Health Issues

As people get older, their health can decline. However, this doesn’t mean that absenteeism is higher amongst older workers. In fact, older workers are more likely to have higher everyday attendance rates due to their strong work ethic. When you do see sickness or absence, it is typically in the form of long-term leave, rather than the odd day here and there.

Myth 3: Older Workers are Less Productive Than Younger Workers

A study demonstrated that there was no different between younger and older workers in terms of productivity. This study found that with their years of experience and memories, older people perhaps dismiss new information when they process things and instead use past information. It’s therefore important to acknowledge that older workers aren’t doing things worse, they just do these things differently through their years of experience.

What Can Organisations Do to Attract Older Workers?

So, how can retail and hospitality organisation tap into this hard-working talent pool? Here are four questions to ask to ensure your talent acquisition programme is over-50s friendly.

Are Your Candidate Attraction Materials Inclusive for Everyone?

To attract older workers, you must think more creatively and broadly.  Use community-based websites to engage with people who live close to your locations. Show how the job will fit into their lifestyle and what it would be like for an older person to work there, rather than a generic message. Create testimonials from your current employees to support this.

Make sure that your imagery is diverse, featuring people of all ages. Look at your marketing materials and ensure that it reflects the community so that over 50s can see that jobs in hospitality are here for them. Take advantage of local community-boards in village halls and supermarkets.

How is Your Candidate Experience?

Retention and attraction are very different. Employers can encourage people to apply for jobs through their advertisements, yet ultimately, it is down to the experience the candidate has during the recruitment process, induction and beyond. The candidate experience is what will make them accept the position and stay at the company. 

When younger workers leave education, they’re taught how to answer competency-based interview questions and how to write a CV. The older generation of workers likely won’t have a CV and may not have experience with this kind of interview. Is your interview process age inclusive and relevant to them?

Are You Giving Them What They Want?

Now that we’ve shared what older workers want, is your organisation serious about flexible shift patterns? Over 40% of the part-time workforce is aged over 50. Not only does this part-time schedule work in hospitality, but also in retail, in which the holiday season creates a huge demand for workers.

Different shift patterns in retail can support individuals in their family commitments and lifestyle. Look at your employees’ caring responsibilities, for partners, for children, for elderly parents, and take this into account when creating your shift offerings.

But what else does this generation want from you? Everyone responds well to positive feedback. Both the retail and hospitality industries are great at celebrating successes, shown through brilliant behaviour and examples across organisations.

Finally, show that your organisation values them by offering benefit packages. Health is a priority for everyone as we get older, and health benefits can help to attract them to your organisation.

Does Your Anti-Bias Training Include Age?

Ageism usually gets the least amount of focus across the DE&I plan. Train your leaders and hiring managers on unconscious bias particularly as it relates to age. Ensure there are no biases lurking in the recruitment process to open up talent pools instead of closing them down.

Interested in learning more about engaging and attracting older workers directly from HR and talent acquisition professionals? Check out our on-demand webinar recording with Personnel Today and a panel of experts from Tesco, Fuller’s, Rest Less and Bourne Leisure.

FUTURE OF WORK

DESTINATION 2030: 10 PREDICTIONS FOR WHAT’S NEXT IN THE WORLD OF WORK

READ THE FULL REPORT

Green Jobs, Green Skills: Hiring for a Renewable Future 

Posted on by nfuqua

The future of work is green. According to the United Nations, the global economy is undergoing a “greening,” as industries like energy, transportation and construction adopt more sustainable practices. That process could create 24 million more jobs globally by 2030, putting workers with green skills in high demand.  

However, supply has not kept up, even as the need for green skills spills into other industries like economics and finance, security, market and geopolitical analysis, communications, social sciences, and legal.  

In this article, we’ll explore the drivers for green jobs and the need for green skills, which green skills are in the highest demand and how employers can find and hire top green talent.  

What are Green Jobs? 

So, what qualifies as a “green job?” According to the International Labour Organisation, “Green jobs reduce the consumption of energy and raw materials, limit greenhouse gas emissions, minimise waste and pollution, protect and restore ecosystems, and enable enterprises and communities to adapt to climate change.” 

Demand for green skills is outpacing the supply. According to LinkedIn’s Global Green Skills Report, between 2022 and 2023, job postings requiring at least one green skill rose 22.4% while the share of green talent in the workforce only grew 12.3%. 

hiring for green skills is growing fast

What’s causing the shift? According to the World Economic Forum, many countries are working to achieve net zero by 2050. This means that both governments and businesses are driving the green transition.  

green job growth

So far, the majority of green job growth has come in some of the highest polluting industries, such as energy and transportation, and in some of the countries that produce the most greenhouse gases.  

The U.S., Germany and India, countries that emit some of the highest amounts of greenhouse gasses, are leading the way in green jobs. According to the World Economic Forum, Germany is adopting more green skills in the manufacturing industry, and the U.S. and India are outpacing other countries in both oil and gas and mining.   

120 For every 100 workers who leave the renewable energy sector, 120 join. (LinkedIn) 10X There were 10 times the number of green jobs in the U.S. compared to the fossil fuel industry by 2019. (Source) 16.5M There are now 16.5 million electric vehicles on the road. (LinkedIn)
(Source: LinkedIn, Global Citizen, LinkedIn)

But the need for green jobs goes beyond installing solar panels and building electric vehicles. According to LinkedIn, one of the most important sectors in sustainability is finance, and it is lagging behind. In the fight against climate change, huge investments will need to be made in things like wind farms and electric vehicle charging stations, and financial professionals will be in the spotlight. Despite that, only 6.8% of finance workers globally have green skills. However, there are signs of change. Between 2021 and 2022, the percentage of green jobs in finance grew 17%. 

With increasing competition for green talent, employers need to have an in-depth understanding of the most in-demand green skills and how to attract, hire and train top talent.  

What are Green Skills?  

It is easy to mistakenly associate certain green skills to specific industries. Unlike the ability to set a broken bone, which will qualify a worker for a job in healthcare but isn’t relevant if they’re applying for a role with a law firm, green skills are different.  Think of green skills more like tech and digital skills in their ability to be applied across a wide range of industries. For example, carbon accounting, or estimating the carbon footprint of different organisations, can play an important role in a variety of industries, from consulting to waste management.  While there might be a concentration of workers with green skills in green industries, those skills are in demand across the global economy.  

According to LinkedIn, the fastest growing green skill in the EU is climate action planning. A climate action plan is “a framework document for measuring, tracking and reducing greenhouse gas emissions, and adopting climate adaptation measures.”  

Climate action plans exist for a variety of organisations. For example, they exist at the government level, for international organisations like the World Bank, Fortune 500 companies and more. This means employers are competing for candidates across industries.  

There are many green skills that are required for jobs in industries not considered green. For example, according to LinkedIn, a knowledge of energy efficiency could be necessary for roles like a plumbing engineer, utilities manager, vice president of facilities or HVAC specialist.   

So, what are the most in demand green skills? It depends on where you are. In the U.S., carbon accounting, drinking water quality and energy engineering are seeing some of the fastest growth. While in the EU, sustainability education and carbon emissions round out the top three after climate action planning.  

fastest growing green skills in the eurpean union

How to Hire for Green Skills  

To meet their own hiring and sustainability goals, employers need to understand where to find candidates with in-demand green skills, how to attract them and how to train green-adjacent workers to help fill skills gaps. Here, we cover three options for employers struggling to fill green roles.  

1. Skills-Based Hiring  

Skills based hiring sounds simple—hiring people based on skills rather than previous job titles. However, according to SHRM, it requires a commitment to change. Traditionally, many jobs list requirements like specific degrees or years of experience that are used to determine if candidates are ready to take on a role.  

According to one survey, more than 80% of employers believe they should prioritise skills over degrees. Yet, 52% are still hiring from degree programs because it’s considered a less risky choice. This means that especially in entry- and mid-level roles, candidates with the right skills could be overlooked for failing to meet these specific requirements.  

Research shows that adopting a skills-based hiring strategy can yield significant improvements to an organisation’s talent acquisition program—increasing quality of hire, expanding the talent pool, increasing diversity and improving employee retention.  

Transitioning to a skills-based hiring process requires a culture change, a transformation in thinking from the top down—from senior leadership to hiring managers—and updates to many aspects of the recruitment process.  

One of the most important steps is updating the screening or assessment process. Rather than eliminating candidates who lack certain degrees or years of experience, develop criteria and assessments that objectively measure the skills necessary for the job. Then, screen candidates in rather than screening them out. An RPO provider with talent advisory capabilities can assist organisations moving to a skills-based screening and assessment strategy. 

2. Green Adjacent Skills and Gateway Jobs 

Additionally, employers can build gateway jobs and look for candidates with green adjacent skills.  

Gateway jobs are roles that can serve as steppingstones and give workers the opportunity to gain the green skills they’ll need for a green career. According to the LinkedIn report, one example of a gateway job is in supply chain management. As the industry looks to reduce its carbon emissions, workers are developing the green skills to do the job, even though they may not have had them when they were hired. In fact, 41% of workers who move into gateway jobs have no prior green experience.  

An effective strategy for hiring candidates for these gateway roles is looking for green adjacent skills. These are skills that don’t necessarily fall under the green umbrella but would give the candidate the ability to do many functions related to the role. For example, candidates with STEM and digital skills can go a long way toward helping an organisation reach its sustainability goals. Also, experience in industries currently undergoing a green transformation, like utilities, mining, transportation and agriculture can be applied to green jobs.  

How much more (or less) likely are workers who move into green and sustainability-related jobs to have certain skills?

To find these candidates, employers need a robust souring strategy to identify those with adjacent skills. The right technology solution can identify both active and passive candidates with specific skills, expanding the talent pipeline and predicting factors such as cultural fit, willingness to change companies and future tenure potential. 

3. Reskilling and Upskilling  

When hiring candidates with adjacent skills, employers must implement reskilling and upskilling programs to fill the skills gap.  

According to the World Economic Forum, nearly half of young workers believe they don’t have the right skillset to guarantee them an adequate job over the next decade. On top of that, sustainability transformations happen quickly, and without ongoing training, older workers could be left behind. The good news is that according to PwC, 77% of employees are ready to learn new skills or completely retrain in response to new technologies in the workplace.  

Reskilling and upskilling can happen at a few different levels, from government programs to higher education and private employers. However, organisations shouldn’t just rely on external programs. By building effective reskilling programs, businesses invest in services tailored to developing their own workforce while also assisting the global need for more sustainable work.  

A Renewable Future 

Setting up a green, sustainable future is everyone’s responsibility. As the demand for green skills increases, employers need effective solutions for finding, hiring and training top green talent. RPO providers, especially those with talent advisory services, can be a valuable resource for talent leaders looking to revamp their recruiting programs for a renewable future.  

For more insights on green skills in the energy sector, download our ebook, The Recruitment Handbook for Energy and Utilities.

Navigating the Transition to Green Energy: Recruitment Trends for Energy and Utility Employers [Infographic]

Posted on by nfuqua

The energy and utilities industry is in the process of a massive transition as providers move to green and renewable energy sources and adjust to changing energy use patterns across the globe. In the U.S., the Inflation Reduction Act passed in 2022, which increased the incentives for energy-transition-related investments and core renewables. In EMEA, Russia’s invasion of Ukraine in 2022 has spurred a faster transition to renewables, according to the UK Climate Envoy.

This growth has left a massive talent gap, especially in an industry with an aging workforce. Talent acquisition leaders in the energy and utilities sector need to understand the forces shaping the recruitment landscape to remain competitive.

CHECK OUT THIS INFOGRAPHIC FOR INSIGHTS TO HELP YOU NAVIGATE THIS GREENING INDUSTRY.

The Multigenerational Workforce: Keeping Millennials Motivated

Posted on by cevans

In this article, the third in our Multigenerational Workforce series, we’ll be focusing on millennials in the workplace, including what matters to them and how best to engage them.

By 2025, millennials will make up over half of the workforce, essentially replacing the retiring Baby Boomer generation. They’ve already made a huge impact on the way we work, including leveraging technology to revolutionise productivity. Now they’re moving into leadership roles and will have even more influence on how organisations operate into the future. So, how can employers harness the power of millennials to drive their businesses forward?

Who are Millennials?

Millennials, less commonly known as Generation Y, follow Gen X and precede Gen Z. Millennials were approximately born from the early 1980s to the mid-1990s during the rise of technology, making them a tech-savvy generation. They’re the first generation to come of age in the new millennium, hence the name millennials. They are also known to put time and effort into their own personal beliefs and values.

Workers from this generation are bound together through their shared experience of financial challenges, including the 2008 Great Recession, which caused a 19% unemployment rate and massive student loan debt. Due to this, millennials are more likely to find themselves in part-time work or self-employed.

Perceptions and Misperceptions

This generation have been characterised as lazy and narcissistic, labelled as “Generation Me”. Other common perceptions for this demographic include being easily bored and hopping from job to job rather than staying with one employer. This could be, however, due to the anxiety caused from the global financial crash.

Despite these stereotypes, millennials have been described as self-sufficient, due to solving their own issues and teaching themselves through the internet rather than relying on others for help. They are also known to be confident and curious, which doesn’t always sit well with older generations.

What Matters to Millennials in the Workplace?

Digital & Tech Skills

Having been the first generation to grow up in a digital world, millennials have widespread experience of the development of technology, being both the “pioneers and the guinea pigs”.

This has affected the way that they communicate, with 41% of millennials choosing to communicate electronically instead of face-to-face according to a study by PwC. However, they’re also the last generation to have grown up in a world without the internet in every household.

When considering a job, 59% of millennials claim that technology in the workplace is an important factor. Employers are responding to this by encouraging professional use of social media at work and introducing smartphones as an employee benefit.

Mission and Purpose

Millennials thrive in a workplace that is mission-driven, keeping them motivated and inspired. In our recent report, Inside the Candidate Experience, we found that mission and purpose were the second most important factor for millennials when considering a new job. Those who work for companies with this as a priority feel more accomplished. Millennials want to share their employer’s goals and values in order to feel they are contributing to the world.

(Source: Inside the Candidate Experience 2023 Report)

Collaboration

The move to a larger collaborative working environment has been provoked by the millennials through the use of technology that has become more sophisticated. A collaborative environment allows workers to speak their ideas freely and feel a sense of belonging as part of a team. One way that employers are emphasising collaboration is through mentorship programmes, which have been proven to increase the happiness of workers and their productivity.

How Do You Engage Millennials at Work?

As millennials slowly take over as the majority of the workforce, employers must learn strategies to keep them motivated and feeling valued.

Be Open and Transparent

From their leaders, millennials want openness and transparency with factual information that can be validated to ensure their confidence.

To guarantee millennials are highly productive, create clear targets with regular feedback and praise. In fact, according to the same PwC study, 51% believe that frequent or continuous feedback is a must on the job. This can help keep them motivated and engaged with their work.

Embrace Teamwork

To manage a multigenerational workforce, a strong leadership is a must, as well as recognising that each generation may need different methods of management. From the millennial perspective, 74% expressed that they are as happy working alongside other generations as with their own. It is unsurprising then to find millennials managing older workers.

However, 34% of millennials felt that their personal drive could be perceived as intimidating to other generations.

Effective programmes to encourage interactions between different generations are a must for employers. For example, millennials thrive in opportunities such as “reverse mentoring”, in which they are able to learn from and teach skills to older workers.

Invest in Employee Development

Millennials expect to continue learning in the workplace, with 35% stating employers who offer training to develop was an attractive quality. Opportunities to develop technology skills and interpersonal skills will go a long way to ensure your millennials workforce is ready to step into more leadership roles.

The biggest appeal for millennials is the opportunity to progress in an organisation, with 52% claiming that this was what made an employer an attractive possibility. They look at jobs as an opportunity to learn and grow. This may be the greatest differentiator between them and all other generations.

Trust Them

Freedom and flexibility are important to millennials in the workplace. They love to be supported yet also want their own freedom to “be their own boss”. Millennials will happily put in the long hours if they believe they have a purpose.

That said, many millennials believe that success should be evaluated through productivity, rather than the number of hours they are seen in an office. If they meet the deadlines you set, don’t be concerned about the hours they clock in and out. Focus on creating a flexible work culture to maximise millennial engagement, allowing employees to have more control over their working hours and location.

Lead with Your Values

Millennials are searching for more than “just a job” and want to achieve something worthwhile. Akin to Gen Z, millennials also place a company’s mission and purpose as an important factor. They believe that companies and their leadership should be contributing positively to society. Strong corporate ethics will encourage loyalty amongst millennials.

A report from Deloitte found that 54% of millennials research a brand’s environmental impact and polices before accepting a job offer. Ensure your organisation’s employer value proposition (EVP) showcases your intentions to address social concerns.

In our current multigenerational workplace, employers and companies should not only be placing their efforts into motivating workers in their own specific way, but to also ensure all generations are working together and sharing their unique strengths and insights.

To the workplace, millennials bring commitment and collaboration. What will the next generation of workers bring? Find out our top 10 predictions for what we think the working world will look like in 2030 and the best practices to prepare for the future in our Destination 2030 report.

FUTURE OF WORK

DESTINATION 2030: 10 PREDICTIONS FOR WHAT’S NEXT IN THE WORLD OF WORK

READ THE FULL REPORT

Travel & Tourism Industry Recruitment is On the Road Again [Infographic]

Posted on by nfuqua

When the pandemic struck the globe in 2020, the travel and tourism industry saw some of the biggest impacts worldwide, and the reverberations and recovery are still shaping the industry years later.  

Now, people are travelling again, but while many industries have recovered the jobs lost in 2020, tourism lags behind. The industry faces a new set of talent challenges, but employers have the opportunity to reshape their talent programs for the world of travel.   

Check out this infographic for insights on this transforming industry.

For more hospitality insights, download our ebook, The Recruitment Handbook for Travel and Hospitality.

Recognising our Veterans

Posted on by epadmin

In June, we commemorate Armed Forces Day in the UK to show support for the men and women who served for our country. Serving veterans is central to our mission here at PeopleScout. We connect tens of thousands of veterans with work every year, and we have veterans working at every level of our company.


At PeopleScout, we believe in connecting veterans with meaningful work. We understand the unique challenges veterans and their families face as they balance a military career or transition into the civilian workforce. This drives our internal hiring and the work we do to help our clients enrich their workforces with veteran employees. That’s why we’re committed to hiring and supporting veterans and their partners, no matter where they are in their military journey.


For organisations who want to start a veteran hiring programme or improve one they already have, we’re releasing the ebook, Best Practices for Hiring Veterans. This ebook provides insight on the veteran talent landscape and the best practices to build an effective veteran hiring programme.

13 Best Practices to Hire Veterans

Posted on by akessler

The veteran hiring landscape has transformed over the past few years, which means companies need to constantly evolve their veteran hiring practices to match the changing veteran talent market and the changing needs of veterans. To learn more, check out our ebook on, Best Practices for Hiring Veterans.

These are 13 best practices for hiring veterans we’ve developed working with our clients and nonprofit veteran groups.

Focus on the Entire Military Family

When building a veteran hiring strategy, start broad. While the veteran unemployment rate has fallen drastically over the past few years, veteran partners still have an unemployment rate of 18%. We live in a world where families need two incomes to get by. Military partners have valuable skills, including resilience and organisational skills honed through frequent moves.

Meet Candidates on Military-Friendly Job Boards

79% of job seekers use online platforms during their search for a role. Organisations looking to hire veterans should identify which opportunities fit with the skill sets of veteran candidates and post those jobs on veteran job boards. Meet veterans where they are.

Write Job Postings in Military-Friendly Language

Any jobs posted on veteran job boards or targeting these particular candidates should be written in military-friendly language. Communicating with veteran candidates in familiar language demonstrates an organisation’s military welcoming culture and commitment to veteran hiring. It also drives more veteran candidates because those candidates understand exactly what the posting is looking for.

Gain Executive Sponsorship for Your Veteran Programme

A successful veteran hiring programme needs to have strong commitment throughout the organisation from the top down. Executive sponsorship of veteran hiring programmes empowers everyone in the organisation to implement many of these best practices.

Create a Military Hiring Microsite

A distinct veteran careers microsite gives organisations the ability to speak directly to veteran candidates about their veteran hiring programmes and commitments. By creating a page just for military talent, organisations can demonstrate their commitment and direct veterans to opportunities that fit well with veteran skill sets.

Highlight Veteran Employees Who Have Made a Successful Transition to Civilian Employment

On your dedicated veterans’ recruitment page, organisations should showcase successful veteran employees, especially those who have been promoted and are building careers within the organisation. Many veterans say they take their first civilian job to make ends meet. However, 44% of veterans leave that job within the first year, often for a position with better pay and more opportunity for advancement. By communicating other veteran success stories, organisations can show their commitment to veteran careers rather than just veteran jobs.

Develop a Veteran Talent Community to Capture Both Active and Passive Candidates

For active candidates, a veteran talent community provides information about the job postings.It’s more nuanced with passive candidates. We know passive veteran candidates are often nearing the end of their military career and starting to think about the transition. As they finish their career, they may also be anticipating a move, and that might be holding back their civilian job search.

A veteran talent community helps nurture veterans through that process. We know it’s important to capture and communicate with passive veteran candidates because the earlier a veteran starts their job search process, the more time they have to find the right position. That means they won’t feel as pressured to take the first job offer they receive, whether or not it’s the right fit.

Form a Dedicated Veteran Sourcing/Recruiting Team Made up of Veterans Who Have Made a Successful Transition to Civilian Employment

Veterans report their biggest challenge in job hunting is deciding which career path they want to pursue. Talking to someone who has already gone through this experience can help the veteran work through this process and find a job that can become a career.

These veterans on this sourcing and recruiting team can also help veteran candidates tailor their CVs and practice for interviews. They can pull from their own experience to offer better advice and support.

Educate Recruiters to Read Military Cvs And Translate Skills so They Can be Advocates for Veteran Candidates

One of the biggest challenges in veteran hiring is moving part the knowledge gap most civilians have about the military. Recruiters need ongoing training about military CVs and skill sets because they need to demonstrate to hiring managers why a veteran candidate is a good fit for their position.

Create a Process to Screen and Prioritise Military Candidates

This process can look different for different organisations depending on their veteran hiring goals. To identify candidates, organisations can make sure a question in the application process allows veterans to self-identify. Then, it’s up to the organisation how much it wants to prioritise those candidates. One option is to emphasise veterans behind internal candidates but ahead of all other external candidates. Organisations can also decide if they want to advertise this prioritisation. Publicising it can increase the number of military applicants.

Create one Designated Point of Contact for all Military Organisations That Can Funnel Military Candidates

Across the UK, there are nearly 500 charities that support the Armed Forces community of approximately 6.5 million people. All of them can help funnel veteran candidates looking to make the transition into civilian employment. Having one contact that all of these veterans’ organisations can reach helps funnel these candidates into your recruitment process more efficiently. This can yield hundreds of pre-screened candidates a week. It’s free to source candidates from these organisations. Someone just needs to manage it.

Use Social Media Marketing to Reach Veterans for a Greater ROI Over Traditional Career Fairs

While more traditional veteran career fairs prove to be successful for some organisations, they are expensive. Using social media marketing can put job openings in front of more candidates for less money.

Establish a Veteran Affinity Group to Create a Supportive Environment for Veteran Employees

The process of hiring a veteran is just the first step. Think of the transition to civilian work as a process, and not just a job offer. A veteran employee resource group (ERG) helps veteran employees become a part of the culture and the team. Of the 44% of veterans who leave their first post-military job within one year, nearly one-third say they had difficulty relating to their coworkers and to the company. A veteran resource group provide support for recent veteran hire from people who have been through similar experiences and can boost veteran employee retention.

Want to know how PeopleScout recognise our UK veterans?

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Best Practices for Hiring Veterans

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The Recruitment Handbook for Energy & Utilities

Posted on by akessler

The Recruitment Handbook for Energy & Utilities

The energy and utilities industry is undergoing a massive transition as providers move to green and renewable energy sources and adjust to changing energy use patterns across the globe.

This means the sector is facing a unique set of talent challenges. In many areas of the globe, energy job growth is outpacing the rest of the economy. At the same time, the workforce is aging, creating a massive talent gap. In fact, according to McKinsey, the massive growth in solar and wind projects expected by 2030 will make it almost impossible to staff these projects with qualified development and construction employees as well as operations and maintenance workers.

Now, talent leaders need to think big—not just to attract more and younger workers, but to reskill workers in the shrinking fossil fuels industry and plan for the future.

In this handbook, you’ll learn:

  • Global trends driving the need for energy and utilities talent
  • Strategies for overcoming challenges in your energy and utilities hiring programs
  • How partnering with an RPO provider can help

The Recruitment Handbook for Travel and Hospitality

Posted on by akessler

The Recruitment Handbook for Travel and Hospitality

5 Strategies for Recruiting the Best Travel and Hospitality Talent Now and into the Future

Through the job market volatility that has defined the hiring market for the past three years, the travel and hospitality industry saw some of the biggest impacts worldwide, and the reverberations and recovery are still shaping the industry years later.

While many industries have recovered the jobs lost in 2020, hospitality lags behind. While people are travelling again, the industry faces a new set of talent challenges, from a talent exodus to shifting traveller expectations. Now, employers have the opportunity to reshape their talent programs for the world of travel.

In this handbook, you’ll learn:

  • Global trends driving the need for travel and hospitality talent
  • Strategies for overcoming challenges in your travel and hospitality hiring programs
  • How partnering with an RPO provider can help

Tech & Digital Skills: 5 Recruitment Strategies for Closing the Skills Gap

Posted on by akessler

There are a host of new and emerging tech disciplines—the metaverse, blockchain, generative AI, cybersecurity and more—that are changing the way we work and the kind of work we do. Many jobs that were previously done by humans are now done by machines. Many new jobs are emerging that require new and changing skill sets and organisations are struggling to find the talent they need to keep up as tech and digital skills gap grows.  

According to World Economic Forum, it is estimated that by 2030, “approximately 85 million jobs could go unfilled globally because of a lack of applicants with the skills to take them, which could result in $8.5 trillion (USD) in unrealised annual revenues.” 

Skills Shortage: Digital Age or Digital Deficiency? 

Salesforce’s 2022 Global Digital Skills Index surveyed 23,000+ workers across 19 countries and found the global digital skills readiness score is just 33 out of 100. No wonder that 64% of managers don’t think their employees are able to keep pace with future skill needs. Furthermore, 70% of employees say they haven’t even mastered the skills they need for their jobs today. Plus, a third (36%) of HR leaders say their sourcing strategies are insufficient for finding the skills they need. 

As organisations try to reinvent their business models to keep up with change, employers of all stripes—regardless of sector—must prepare their workforce for digital-first employment. By taking a skills-based approach to your talent acquisition strategy, you can move beyond your tired methods to find people with the right skills and competencies regardless of their degree or job history.  

Recruitment Handbook

Recruitment Handbook for Hiring Tech & Digital Talent

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Measuring the Tech & Digital Skills Gap 

As an HR or TA leader, you’re probably asking, “Which digital and tech skills should I prioritise?” 

Well, it depends. 

To plan for the skills of the future, you must know where you are today. Conduct a skills inventory of current employees, regardless of department. Then, run a technology skills gap analysis, looking at what’s available now and what you’ll need in the future based on your organisational strategy.  

This, combined with external labour market data on the availability of tech and digital skills, you’ll be able to understand which critical skills gaps are in place today, what skills are available in the market and what skills you’ll have to develop internally. 

Only one in four talent analytics teams currently use external market data.  

5 Skills-Based Talent Acquisition Strategies for Tech and Digital Talent 

Here are five strategies for closing the skills gap for your tech and digital roles. 

1. Assess for Adjacent Skills 

A crucial part of your skill inventory must be identifying skills adjacent to your critical skills which can be developed to bridge the gap. With the right capability and skills taxonomy in place—both for internal mobility and external hiring—you can tap talent with related skills to fill talent gaps through recruitment and upskilling.  

PeopleScout recently facilitated a reskilling project for a leading bank in the UK. We supported an evaluation of their customer service employees in call centres and bank branches to identify hidden skills. We evaluated hundreds of employees, surfacing many with complementary skills who are now involved in a development program to supply software engineering talent in the future.  

2. Don’t Overlook Candidates with Non-Traditional Backgrounds 

Identifying these complementary skill sets has the additional benefit of helping you surface non-traditional internal and external talent pools. These are candidates who possess the skills necessary to perform a role’s duties but may never have held a position with a tech or digital specific title. By taking a skill-based approach to tech and digital talent acquisition, you don’t limit yourself to a small talent pool with hard-to-find experience. This could also mean relaxing requirements around university degrees. Plus, it’s a great way to achieve diversity and social-mobility goals. 

tech & digital skills

3. Develop Upskilling Opportunities 

Once you’ve found talent with adjacent skills, you’ll need an upskilling program to get them up-to-speed on their target role and for ongoing development of skills as new technology emerges. Learning and development programs are a great way to support cross-functional talent mobility. Plus, it can act as a big draw for recruitment, as more and more candidates say they value growth opportunities when considering a new job. According to the LinkedIn’s Future of Recruiting report, Advancement and Skills Development are in the top five most important priorities for candidates.  

4. Embrace Global Expansion  

With the explosion of remote work, organisations can widen their talent search beyond their office locations. By shifting your focus to talent location and skill set, rather than your business footprint, you benefit from a more diverse talent pool. Leverage labour market data to find emerging tech hubs where demand is still low. For example, several cities in Latin America have a growing supply of digital skills with moderate salary expectations. 

5. Look Outside the IT Department 

Technology advancement means departments across the organisation—and across sectors—have become breeding grounds for addressing the IT skills shortage. In fact, according to Gartner, almost 40% of job postings for talent with digital skills come from outside of IT departments. The explosion of FinTech, MarTech and even HRIS means that there’s a plethora of digital talent in finance teams, marketing teams and HR teams. So, instead of looking for a data scientist, why not try tapping a financial analyst to get those much-needed analytical skills? 

How an RPO Partner Can Help You Secure Tech and Digital Skills 

Employers looking to grow their tech and digital workforce can benefit from the services of a recruitment process outsourcing (RPO) provider. Your RPO partner can help you adapt your attraction strategy to resonate with candidates with tech and digital skills, ensuring that you are sourcing talent with the required skills and identifying new ways to target candidates who fit these personas. Plus, an experienced RPO provider can assist you in building your talent pool from within your own organisation, by consulting to develop an internal reskilling program. 

Get five proven strategies to attract, engage and hire the best tech professionals. Download our Recruitment Handbook for Hiring Tech & Digital Talent.