Category: Talent Advisory

Checking In: Updating Your Hospitality Recruitment Strategies for the New World of Work

Posted on by nfuqua

Travel is back, but hospitality employers are still playing catch up. Holiday-makers around the world are booking flights, checking into hotel rooms, making reservations and buying tickets. Brands are attracting customers but struggling to attract employees with the right hospitality recruitment strategies.

In 2020, the size of the global tourism market fell by nearly a trillion dollars as travel came to a halt. The industry finally surpassed its prepandemic highs in 2023, reaching a market size of $2.3 trillion (USD). But employment in the industry lags behind. In the UK alone, hospitality vacancies are 48% higher than pre-COVID.

The old hospitality recruitment strategies aren’t working anymore. The world of work has changed.  Many sectors have expanded the availability of remote and hybrid work, and many front-line hospitality workers left the industry for more flexible roles.

Employers must update their employer branding and candidate attraction strategies to draw in top hospitality talent. In this article, we cover the hospitality brain drain and provide tactics that talent leaders can put into place now to get ahead of the competition.

The Hospitality Industry Brain Drain

One of the largest lasting impacts from the COVID-19 pandemic is the permanent loss of talent.  as workers fled the travel and hospitality industry for more stable, more flexible or less customer-facing positions. While employment in the hospitality sector still lags, professional and business services saw 1.4 million new jobs added during the pandemic.

Rather than returning to employment in hotels or with airlines, many laid off workers looked for behind-the-scenes office work where they were offered more flexibility, more traditional hours and often higher pay. With record quit rates during the Great Resignation, attrition in the leisure and hospitality sector jumped by a whole percentage point to 6.4%.

This phenomenon, sometimes called “brain drain,” has left hospitality employers with not just fewer workers but also those with less experience. This has led to increased competition for experienced hospitality workers and often increased time-to-fill rates for more specialised hospitality roles. Talent leaders must work to coax experienced workers back to the industry while also focusing on the next generation. Below, we outline three strategies to bring back and bring in hospitality talent.

Top 3 Hospitality Recruitment Strategies

1. It’s Time to Update Your Employer Brand

In today’s talent market, hospitality employers need to stand out in a crowded field of competition. Your employer value proposition and employer brand will be what convinces top talent to join your organisation, rather than the hotel down the street or the customer service job that will allow them to take calls from their home offices.

However, after the past several years, few have had the resources to invest in and update their employer brands. If you haven’t refreshed your employer brand in a few years, now is the time. Each hospitality brand has its own distinctive personality and style that should be reflected in both consumer marketing and employer branding.

Your employer value proposition, or EVP, is the foundation of your employer brand. Your EVP describes the give and get between employer and employee. At PeopleScout, our EVP work has five phases:

  1. Define
  2. Discover
  3. Develop
  4. Design
  5. Deploy

In the define stage, we build a baseline understanding of you and your competition through competitor audits, social listening, candidate experience diagnostics and collaborative sessions. In the discover phase, we go deeper to understand what makes your organisation unique through interviews with leaders and employees throughout the organisation.

From there, we analyse the data and develop an EVP prototype that we validate through workshops and interviews with employees. In the design phase, we create the creative concepts to bring your EVP to life with an employer brand playbook and employer brand toolkit. These include deliverables like EVP positioning and messaging, social media posts and ads, and printed materials like posters and exhibition stands for job fairs.

Finally, we deploy, focusing on an employee ambassador program that helps your current employees share their stories with prospective candidates. From there, your EVP and brand can flex and evolve to adapt to changing candidate expectations.

By honing your employer value proposition and attraction messaging, you can zero in the characteristics you need for the variety of roles you need filled. By shifting your mindset from focusing on getting the most applications, or even those with certain experience, to getting applications with the right profile, you can reduce attrition by increasing the likelihood of your new hires being successful.

2. Are Your Offers and Benefits Competitive?

The leisure and hospitality sector has seen some of the highest wage increases across all employers in recent years. In the U.S., wages in hospitality have risen 23% over the past three years. Additionally, workers have more options for hybrid or flexible work in other industries where the pay is similar or even higher. This makes it more difficult for hospitality employers to compete. According to the Boston Hospitality Review, compensation was one of the most cited reasons that people left the hospitality industry during the pandemic.

To stand out in this market, you need offers that are not only competitive in terms of salary but also provide the types of flexibility and benefits that candidates are looking for and can likely find in other industries. Hospitality candidates are increasingly interested in remote work. Google searches for “remote hotel jobs” have increased about 400% since 2019.

Many hospitality jobs require being on site, making hybrid work only possible for a small percentage of roles; however, employers should evaluate and offer the option when possible. Additionally, consider flexible work arrangements or scheduling that would allow front-line workers time to do things like pick children up from school.

Other benefits can also help bring in or bring back hospitality workers. While 88% of employees say that health benefits are important to them, only 30% of restaurants offer medical insurance. Not every employer will have the budget for health insurance, so consider other benefits, like caregiver benefits, parental leave or a commuting allowance.

You can also consider different compensation models. Consider a salaried front-of-house staff. According to Monster, employers who pay their front of house staff a salary gain an advantage for attracting top talent, and those workers create a better customer experience because they aren’t focused on “turn-and-burn” tactics. You can also consider profit sharing or bonuses to help attract and retain employees.

3. Focus on Culture

Your company culture may not be listed as a line item on a payslip, but it can serve as a benefit for attracting top talent in a tough industry. In any customer-facing role, employees can be subject to stressful situations, but a supportive culture can increase employee retention.

One survey found that 91% of hospitality workers have dealt with customers who believed they inherently deserved privileges or special treatment. Of those workers, 70% wanted to leave the industry entirely after confronting a demanding consumer. Employers need to ensure that they not only meet customer expectations but also keep workers happy and focus on retention.

Hospitality employers should focus on building a supportive culture. This should start from day one with structured training and can include things like mentorship programs to support new employees and help them feel like part of the team. Additionally, consider adding wellness programs that include things like counselling or employee assistance programs.

Finally, the travel and hospitality sector has a unique opportunity to build a fun culture by creating ways for employees to enjoy the services normally provided to guests. This can look like VIP perks for employees and their friends and families, discounted meals or free meals during shifts, yearly overnight stays at hotels to celebrate work anniversaries or discounted tickets to events.

Choosing the Right Hospitality Recruiting Strategies

Candidate expectations are always changing, so hospitality employers need to find the recruitment strategies that work best to attract the right candidates at the right time. An experienced RPO provider can help talent leaders narrow down the best solutions and help build an employer brand to bring in top talent with the right skills and mindset.

To get more strategies for attracting and hiring hospitality, travel and tourism talent, download our Recruitment Handbook for Travel and Hospitality.

The Recruitment Handbook for Travel and Hospitality

Get the Guide

Attracting Older Workers to Retail and Hospitality Jobs

Posted on by cevans

Around 3,547,000 people between the ages of 50 and 64 are currently economically inactive, or not working, making older workers one of the most in-demand talent pools for employers today. It’s crucial for retail and hospitality employers to know how to entice older workers back to work and to make the most of their valuable talent.

In the UK, the government launched a ‘returnership’ initiative to inspire those over the age of 50 to come back to work or to seek a career change. This scheme involves three programmes that help older workers retrain and learn new skills, providing workers with a clear roadmap back into the workplace and encouraging organisations to hire them.

Known as the ‘sandwich generation’—defined by caring for their elderly parents and also dependent children or grandchildren—these older works have a strong work ethic. Customer facing and front of house roles enable them to fit work around caring for family and other responsibilities.

Our recent webinar with Personnel Today featured a panel of HR and talent acquisition experts discussing the wants and needs of older workers and how best to utilise this talent pool’s experience. Keep reading for key insights from our panel discussion and get the latest research to understand exactly what older workers want and what retail and hospitality organisations can do attract this in-demand demographic.

What Do Older Workers Want?

What do over 50s want and need from an employer? Does your organisation know how to attract and engage this older workforce and how to hire and retain them?

Flexibility

Unsurprisingly, monetary concerns are coaxing older workers back into the workplace due to the cost-of-living crisis. However, when it comes to choosing an employer, flexibility takes precedence over money.

Hospitality roles typically attract a younger demographic of workers. However, the flexibility offered by these jobs also appeals to the older working generation. Given that the over 50s are the largest age group with caring roles, flexible and part-time work is a powerful motivator for them to fit a job into their routine.  

As well as permanent roles, seasonal and flexible roles are available within the hospitality and retail industries, which can be more attractive to the older working community. Working harder in those seasonal months creates work-life balance, allowing older workers to take time off during quieter periods to recover and be with their friends and family.

Sense of Belonging

Workers in this age rage are still searching for rewarding work. Older workers wish to find a place where they can feel a part of their local community and give back. Over 50s enjoy creating social connections that a customer-facing job in a restaurant or supermarket can provide.

Customer-facing roles in hospitality and retail give individuals the chance to serve and connect with their community. For older customers, seeing employees in shops and restaurants that represent them can boost the customer experience. 

Myths About Older Workers

There are plenty of misconceptions out there from employers and colleagues about hiring and working with older workers. Consider these myths busted.

Myth 1: Older Workers are Resistant to Technology

Certain words can be viewed as a turn off for an over 50s audience, including “tech-savvy”, which some see as a way to ward off older candidates. There are older people who will feel excluded because others wrongly perceive that they’re less capable with technology, when in fact they are part of a generation that has seen huge advancements in technology. Bill Gates, the co-founder of Microsoft, is in his late 60s, and Tim Cook, the CEO of Apple is in his early 60s.

Recognise that all colleagues work differently with technology, so you must be thoughtful in your use of training. In hospitality and retail, workers are likely to be using tills and sales computer systems. Regardless of whether a person struggles with technology, an organisation should have a strong programme in place to support workers as they learn how to use these tools. For example, consider implementing a buddy system of workers and leaders who will happily help new employees in their first few weeks as they learn point-of-sale systems.

Myth 2: Absences are Higher Because of Health Issues

As people get older, their health can decline. However, this doesn’t mean that absenteeism is higher amongst older workers. In fact, older workers are more likely to have higher everyday attendance rates due to their strong work ethic. When you do see sickness or absence, it is typically in the form of long-term leave, rather than the odd day here and there.

Myth 3: Older Workers are Less Productive Than Younger Workers

A study demonstrated that there was no different between younger and older workers in terms of productivity. This study found that with their years of experience and memories, older people perhaps dismiss new information when they process things and instead use past information. It’s therefore important to acknowledge that older workers aren’t doing things worse, they just do these things differently through their years of experience.

What Can Organisations Do to Attract Older Workers?

So, how can retail and hospitality organisation tap into this hard-working talent pool? Here are four questions to ask to ensure your talent acquisition programme is over-50s friendly.

Are Your Candidate Attraction Materials Inclusive for Everyone?

To attract older workers, you must think more creatively and broadly.  Use community-based websites to engage with people who live close to your locations. Show how the job will fit into their lifestyle and what it would be like for an older person to work there, rather than a generic message. Create testimonials from your current employees to support this.

Make sure that your imagery is diverse, featuring people of all ages. Look at your marketing materials and ensure that it reflects the community so that over 50s can see that jobs in hospitality are here for them. Take advantage of local community-boards in village halls and supermarkets.

How is Your Candidate Experience?

Retention and attraction are very different. Employers can encourage people to apply for jobs through their advertisements, yet ultimately, it is down to the experience the candidate has during the recruitment process, induction and beyond. The candidate experience is what will make them accept the position and stay at the company. 

When younger workers leave education, they’re taught how to answer competency-based interview questions and how to write a CV. The older generation of workers likely won’t have a CV and may not have experience with this kind of interview. Is your interview process age inclusive and relevant to them?

Are You Giving Them What They Want?

Now that we’ve shared what older workers want, is your organisation serious about flexible shift patterns? Over 40% of the part-time workforce is aged over 50. Not only does this part-time schedule work in hospitality, but also in retail, in which the holiday season creates a huge demand for workers.

Different shift patterns in retail can support individuals in their family commitments and lifestyle. Look at your employees’ caring responsibilities, for partners, for children, for elderly parents, and take this into account when creating your shift offerings.

But what else does this generation want from you? Everyone responds well to positive feedback. Both the retail and hospitality industries are great at celebrating successes, shown through brilliant behaviour and examples across organisations.

Finally, show that your organisation values them by offering benefit packages. Health is a priority for everyone as we get older, and health benefits can help to attract them to your organisation.

Does Your Anti-Bias Training Include Age?

Ageism usually gets the least amount of focus across the DE&I plan. Train your leaders and hiring managers on unconscious bias particularly as it relates to age. Ensure there are no biases lurking in the recruitment process to open up talent pools instead of closing them down.

Interested in learning more about engaging and attracting older workers directly from HR and talent acquisition professionals? Check out our on-demand webinar recording with Personnel Today and a panel of experts from Tesco, Fuller’s, Rest Less and Bourne Leisure.

FUTURE OF WORK

DESTINATION 2030: 10 PREDICTIONS FOR WHAT’S NEXT IN THE WORLD OF WORK

READ THE FULL REPORT

Green Jobs, Green Skills: Hiring for a Renewable Future 

Posted on by nfuqua

The future of work is green. According to the United Nations, the global economy is undergoing a “greening,” as industries like energy, transportation and construction adopt more sustainable practices. That process could create 24 million more jobs globally by 2030, putting workers with green skills in high demand.  

However, supply has not kept up, even as the need for green skills spills into other industries like economics and finance, security, market and geopolitical analysis, communications, social sciences, and legal.  

In this article, we’ll explore the drivers for green jobs and the need for green skills, which green skills are in the highest demand and how employers can find and hire top green talent.  

What are Green Jobs? 

So, what qualifies as a “green job?” According to the International Labour Organisation, “Green jobs reduce the consumption of energy and raw materials, limit greenhouse gas emissions, minimise waste and pollution, protect and restore ecosystems, and enable enterprises and communities to adapt to climate change.” 

Demand for green skills is outpacing the supply. According to LinkedIn’s Global Green Skills Report, between 2022 and 2023, job postings requiring at least one green skill rose 22.4% while the share of green talent in the workforce only grew 12.3%. 

hiring for green skills is growing fast

What’s causing the shift? According to the World Economic Forum, many countries are working to achieve net zero by 2050. This means that both governments and businesses are driving the green transition.  

green job growth

So far, the majority of green job growth has come in some of the highest polluting industries, such as energy and transportation, and in some of the countries that produce the most greenhouse gases.  

The U.S., Germany and India, countries that emit some of the highest amounts of greenhouse gasses, are leading the way in green jobs. According to the World Economic Forum, Germany is adopting more green skills in the manufacturing industry, and the U.S. and India are outpacing other countries in both oil and gas and mining.   

120 For every 100 workers who leave the renewable energy sector, 120 join. (LinkedIn) 10X There were 10 times the number of green jobs in the U.S. compared to the fossil fuel industry by 2019. (Source) 16.5M There are now 16.5 million electric vehicles on the road. (LinkedIn)
(Source: LinkedIn, Global Citizen, LinkedIn)

But the need for green jobs goes beyond installing solar panels and building electric vehicles. According to LinkedIn, one of the most important sectors in sustainability is finance, and it is lagging behind. In the fight against climate change, huge investments will need to be made in things like wind farms and electric vehicle charging stations, and financial professionals will be in the spotlight. Despite that, only 6.8% of finance workers globally have green skills. However, there are signs of change. Between 2021 and 2022, the percentage of green jobs in finance grew 17%. 

With increasing competition for green talent, employers need to have an in-depth understanding of the most in-demand green skills and how to attract, hire and train top talent.  

What are Green Skills?  

It is easy to mistakenly associate certain green skills to specific industries. Unlike the ability to set a broken bone, which will qualify a worker for a job in healthcare but isn’t relevant if they’re applying for a role with a law firm, green skills are different.  Think of green skills more like tech and digital skills in their ability to be applied across a wide range of industries. For example, carbon accounting, or estimating the carbon footprint of different organisations, can play an important role in a variety of industries, from consulting to waste management.  While there might be a concentration of workers with green skills in green industries, those skills are in demand across the global economy.  

According to LinkedIn, the fastest growing green skill in the EU is climate action planning. A climate action plan is “a framework document for measuring, tracking and reducing greenhouse gas emissions, and adopting climate adaptation measures.”  

Climate action plans exist for a variety of organisations. For example, they exist at the government level, for international organisations like the World Bank, Fortune 500 companies and more. This means employers are competing for candidates across industries.  

There are many green skills that are required for jobs in industries not considered green. For example, according to LinkedIn, a knowledge of energy efficiency could be necessary for roles like a plumbing engineer, utilities manager, vice president of facilities or HVAC specialist.   

So, what are the most in demand green skills? It depends on where you are. In the U.S., carbon accounting, drinking water quality and energy engineering are seeing some of the fastest growth. While in the EU, sustainability education and carbon emissions round out the top three after climate action planning.  

fastest growing green skills in the eurpean union

How to Hire for Green Skills  

To meet their own hiring and sustainability goals, employers need to understand where to find candidates with in-demand green skills, how to attract them and how to train green-adjacent workers to help fill skills gaps. Here, we cover three options for employers struggling to fill green roles.  

1. Skills-Based Hiring  

Skills based hiring sounds simple—hiring people based on skills rather than previous job titles. However, according to SHRM, it requires a commitment to change. Traditionally, many jobs list requirements like specific degrees or years of experience that are used to determine if candidates are ready to take on a role.  

According to one survey, more than 80% of employers believe they should prioritise skills over degrees. Yet, 52% are still hiring from degree programs because it’s considered a less risky choice. This means that especially in entry- and mid-level roles, candidates with the right skills could be overlooked for failing to meet these specific requirements.  

Research shows that adopting a skills-based hiring strategy can yield significant improvements to an organisation’s talent acquisition program—increasing quality of hire, expanding the talent pool, increasing diversity and improving employee retention.  

Transitioning to a skills-based hiring process requires a culture change, a transformation in thinking from the top down—from senior leadership to hiring managers—and updates to many aspects of the recruitment process.  

One of the most important steps is updating the screening or assessment process. Rather than eliminating candidates who lack certain degrees or years of experience, develop criteria and assessments that objectively measure the skills necessary for the job. Then, screen candidates in rather than screening them out. An RPO provider with talent advisory capabilities can assist organisations moving to a skills-based screening and assessment strategy. 

2. Green Adjacent Skills and Gateway Jobs 

Additionally, employers can build gateway jobs and look for candidates with green adjacent skills.  

Gateway jobs are roles that can serve as steppingstones and give workers the opportunity to gain the green skills they’ll need for a green career. According to the LinkedIn report, one example of a gateway job is in supply chain management. As the industry looks to reduce its carbon emissions, workers are developing the green skills to do the job, even though they may not have had them when they were hired. In fact, 41% of workers who move into gateway jobs have no prior green experience.  

An effective strategy for hiring candidates for these gateway roles is looking for green adjacent skills. These are skills that don’t necessarily fall under the green umbrella but would give the candidate the ability to do many functions related to the role. For example, candidates with STEM and digital skills can go a long way toward helping an organisation reach its sustainability goals. Also, experience in industries currently undergoing a green transformation, like utilities, mining, transportation and agriculture can be applied to green jobs.  

How much more (or less) likely are workers who move into green and sustainability-related jobs to have certain skills?

To find these candidates, employers need a robust souring strategy to identify those with adjacent skills. The right technology solution can identify both active and passive candidates with specific skills, expanding the talent pipeline and predicting factors such as cultural fit, willingness to change companies and future tenure potential. 

3. Reskilling and Upskilling  

When hiring candidates with adjacent skills, employers must implement reskilling and upskilling programs to fill the skills gap.  

According to the World Economic Forum, nearly half of young workers believe they don’t have the right skillset to guarantee them an adequate job over the next decade. On top of that, sustainability transformations happen quickly, and without ongoing training, older workers could be left behind. The good news is that according to PwC, 77% of employees are ready to learn new skills or completely retrain in response to new technologies in the workplace.  

Reskilling and upskilling can happen at a few different levels, from government programs to higher education and private employers. However, organisations shouldn’t just rely on external programs. By building effective reskilling programs, businesses invest in services tailored to developing their own workforce while also assisting the global need for more sustainable work.  

A Renewable Future 

Setting up a green, sustainable future is everyone’s responsibility. As the demand for green skills increases, employers need effective solutions for finding, hiring and training top green talent. RPO providers, especially those with talent advisory services, can be a valuable resource for talent leaders looking to revamp their recruiting programs for a renewable future.  

For more insights on green skills in the energy sector, download our ebook, The Recruitment Handbook for Energy and Utilities.

Shifting Perceptions of Tech & Digital Talent for a Leading Retailer

Posted on by akessler
Shifting Perceptions of Tech & Digital Talent for a Leading Retailer

retail employer brand

Shifting Perceptions of Tech & Digital Talent for a Leading Retailer

A renowned grocery retailer turned to PeopleScout for a new employer brand and recruitment process to help them change perceptions and become an employer of choice for tech, digital and data analyst talent.

5,000 proactive searches per month on average related to software engineering on the client’s career site
13,000 views of digital, tech and data job postings per month on average
17,000 tech, digital and data pros have joined a new LinkedIn community led by the client
39 % increase in LinkedIn impressions

Situation 

With the rise of ecommerce and consumers seeking more digital experiences, this leading grocery retailer needed to shift their workforce to support web and mobile app development, data analytics, cloud computing and more. They anticipated that 50% of their new hires would go into digital, tech and data-focused roles, yet their legacy employer brand and recruitment journey was designed for volume in-store hiring. 

However, tech and digital talent couldn’t see past the shop floor. In a highly competitive and disruptive market, millennial and Gen Z digital natives simply didn’t think a retailer could match their needs or ambitions, despite the retailer’s vast capabilities and breadth of opportunities. 

The organisation turned to PeopleScout to help them evolve their employer value proposition (EVP) and employer brand so that it would speak to candidates with tech and digital skills and experience. Because of the stiff competition, the new brand had to work hard. It needed to bring their culture to life, define what was unique about the retailer and do justice to their innovation and variety of roles.  

It also had to launch within 50 days to coincide with the conclusion of the launch of a new Digital, Tech and Data business unit. 

Solution 

In response, we created a dedicated brand platform for digital, tech and data roles. This brought all these roles under one umbrella, delivering integrated solutions across the company. With this bold new direction, the client could offer greater opportunities and take a new value proposition to market. 

Curate 

It was vital to understand the motivations of our audience. What was important to them, and what could the retailer offer that was a good fit? 

To make sure we really knew our target talent’s needs and wants, we had to gain key insights from tech-focused colleagues of all levels, plus external contacts who fit the “digital native” demographic. It was also crucial to ensure all our insight came from a truly diverse pool of respondents. 

We started by conducting interviews with leaders and visionaries to establish a clear view on the current situation and strategic direction for the future. We then held focus groups with team leads across data, tech and digital, as well as a series of workshops with their teams. This gave us a clear picture that helped us shape our prototype proposition. 

Our external research consisted of in-depth interviews with DevOps specialists, software engineers and data scientists working for competitors for talent in digital, tech and data. Additionally, we surveyed potential candidates on market perception of the retailer. Our proposition was tested on all external candidates before finalising. 

Our key insights told us that external talent wanted: 

  • Challenging problems 
  • Collaborative cultures 
  • Freedom to experiment and learn 
  • A flexible work environment 
  • Training and development 
  • To see their work implemented 

We found that the client’s offering matched this head on. We needed to highlight these things in the new employer brand platform: 

  • Size, scale and complexity of challenge 
  • Values and culture 
  • Opportunities to develop 
  • Tangible impact 
  • Ability to work flexibly 

Create 

We combined our findings into employer value proposition (EVP) pillars that positioned the retailer as the perfect blend of nimble start-up with big business backing and future-facing retail giant. Using these pillars, we devised bold, exciting creative that brought our proposition to life. Steeped in the organisation’s longevity and far-reaching impact from serving 71% of the British public, the EVP focused on the journey to become a nimble tech-forward organisation that creates incredible digital experiences. 

The new platform also included a fresh colour palette, a new tone of voice and a suite of edgy, tech-inspired characters with a sense of fun to be used across all tech, digital and data branding. Derived from tech and data symbols, they served to disrupt notions of the client as a purely retail organisation. 

These creative elements were then rolled out across a huge range of recruitment tools, including a brand book, presentation roadshow, social media video content, event materials, careers pages, lanyards, PowerPoint slides, a LinkedIn channel and external media. The tech teams are even dressing their offices using the new creative, applying images of the brand characters to walls and lockers and producing large 3D brand symbols situated across various spaces.  

Community 

The brand was well received internally and externally, driving engagement and inspiring teams. In order to build buzz, we built a communications and engagement strategy to drive awareness, which also resulted in existing employees becoming brand ambassadors. 

With the brand in place, we developed a more intuitive candidate experience with a simplified application process. We also designed an email nurture program to convert interest into applications. These communications harnessed the power of our new brand ambassadors and immersed candidates in personalised content. 

The new employer brand messaging now permeates all communications coming from the division, including the specially built LinkedIn community which acts as a digital talent pool for the retailer. 

As part of the new brand launch, we ran interactive workshops and sessions to generate brand awareness at the annual Women in Data conference. This gave the client an opportunity to build relationships with women in the tech space and speak about their available opportunities to prospective candidates. 

Results 

Across LinkedIn, strong results from the launch of the brand show we’ve cut through to successfully appeal to our audience. 

In the month after the launch, the LinkedIn content garnered: 

  • 216K impressions 
  • 4,100 engagements (a 39% increase from prior to the new brand launch) 

The LinkedIn community has grown to over 17,000 followers in the three years since the launch.  

On the client’s career site, there are an average of 5,000 proactive searches per month related to software engineering, showing that the brand has been successful in positioning the retailer as an employer of choice for software development professionals. The client experiences a monthly average of 13,000 views of digital, tech and data job postings.  

In addition, over the last three years, there’s been a 66% increase in visits to the company’s digital, tech and data careers landing page.

AT A GLANCE

  • COMPANY
    Leading grocery retailer
  • PEOPLESCOUT SOLUTIONS
    Talent Advisory
  • LOCATIONS
    600 supermarkets, 800 convenience stores and ecommerce platforms
Contact Sales

The Multigenerational Workforce: Keeping Millennials Motivated

Posted on by cevans

In this article, the third in our Multigenerational Workforce series, we’ll be focusing on millennials in the workplace, including what matters to them and how best to engage them.

By 2025, millennials will make up over half of the workforce, essentially replacing the retiring Baby Boomer generation. They’ve already made a huge impact on the way we work, including leveraging technology to revolutionise productivity. Now they’re moving into leadership roles and will have even more influence on how organisations operate into the future. So, how can employers harness the power of millennials to drive their businesses forward?

Who are Millennials?

Millennials, less commonly known as Generation Y, follow Gen X and precede Gen Z. Millennials were approximately born from the early 1980s to the mid-1990s during the rise of technology, making them a tech-savvy generation. They’re the first generation to come of age in the new millennium, hence the name millennials. They are also known to put time and effort into their own personal beliefs and values.

Workers from this generation are bound together through their shared experience of financial challenges, including the 2008 Great Recession, which caused a 19% unemployment rate and massive student loan debt. Due to this, millennials are more likely to find themselves in part-time work or self-employed.

Perceptions and Misperceptions

This generation have been characterised as lazy and narcissistic, labelled as “Generation Me”. Other common perceptions for this demographic include being easily bored and hopping from job to job rather than staying with one employer. This could be, however, due to the anxiety caused from the global financial crash.

Despite these stereotypes, millennials have been described as self-sufficient, due to solving their own issues and teaching themselves through the internet rather than relying on others for help. They are also known to be confident and curious, which doesn’t always sit well with older generations.

What Matters to Millennials in the Workplace?

Digital & Tech Skills

Having been the first generation to grow up in a digital world, millennials have widespread experience of the development of technology, being both the “pioneers and the guinea pigs”.

This has affected the way that they communicate, with 41% of millennials choosing to communicate electronically instead of face-to-face according to a study by PwC. However, they’re also the last generation to have grown up in a world without the internet in every household.

When considering a job, 59% of millennials claim that technology in the workplace is an important factor. Employers are responding to this by encouraging professional use of social media at work and introducing smartphones as an employee benefit.

Mission and Purpose

Millennials thrive in a workplace that is mission-driven, keeping them motivated and inspired. In our recent report, Inside the Candidate Experience, we found that mission and purpose were the second most important factor for millennials when considering a new job. Those who work for companies with this as a priority feel more accomplished. Millennials want to share their employer’s goals and values in order to feel they are contributing to the world.

(Source: Inside the Candidate Experience 2023 Report)

Collaboration

The move to a larger collaborative working environment has been provoked by the millennials through the use of technology that has become more sophisticated. A collaborative environment allows workers to speak their ideas freely and feel a sense of belonging as part of a team. One way that employers are emphasising collaboration is through mentorship programmes, which have been proven to increase the happiness of workers and their productivity.

How Do You Engage Millennials at Work?

As millennials slowly take over as the majority of the workforce, employers must learn strategies to keep them motivated and feeling valued.

Be Open and Transparent

From their leaders, millennials want openness and transparency with factual information that can be validated to ensure their confidence.

To guarantee millennials are highly productive, create clear targets with regular feedback and praise. In fact, according to the same PwC study, 51% believe that frequent or continuous feedback is a must on the job. This can help keep them motivated and engaged with their work.

Embrace Teamwork

To manage a multigenerational workforce, a strong leadership is a must, as well as recognising that each generation may need different methods of management. From the millennial perspective, 74% expressed that they are as happy working alongside other generations as with their own. It is unsurprising then to find millennials managing older workers.

However, 34% of millennials felt that their personal drive could be perceived as intimidating to other generations.

Effective programmes to encourage interactions between different generations are a must for employers. For example, millennials thrive in opportunities such as “reverse mentoring”, in which they are able to learn from and teach skills to older workers.

Invest in Employee Development

Millennials expect to continue learning in the workplace, with 35% stating employers who offer training to develop was an attractive quality. Opportunities to develop technology skills and interpersonal skills will go a long way to ensure your millennials workforce is ready to step into more leadership roles.

The biggest appeal for millennials is the opportunity to progress in an organisation, with 52% claiming that this was what made an employer an attractive possibility. They look at jobs as an opportunity to learn and grow. This may be the greatest differentiator between them and all other generations.

Trust Them

Freedom and flexibility are important to millennials in the workplace. They love to be supported yet also want their own freedom to “be their own boss”. Millennials will happily put in the long hours if they believe they have a purpose.

That said, many millennials believe that success should be evaluated through productivity, rather than the number of hours they are seen in an office. If they meet the deadlines you set, don’t be concerned about the hours they clock in and out. Focus on creating a flexible work culture to maximise millennial engagement, allowing employees to have more control over their working hours and location.

Lead with Your Values

Millennials are searching for more than “just a job” and want to achieve something worthwhile. Akin to Gen Z, millennials also place a company’s mission and purpose as an important factor. They believe that companies and their leadership should be contributing positively to society. Strong corporate ethics will encourage loyalty amongst millennials.

A report from Deloitte found that 54% of millennials research a brand’s environmental impact and polices before accepting a job offer. Ensure your organisation’s employer value proposition (EVP) showcases your intentions to address social concerns.

In our current multigenerational workplace, employers and companies should not only be placing their efforts into motivating workers in their own specific way, but to also ensure all generations are working together and sharing their unique strengths and insights.

To the workplace, millennials bring commitment and collaboration. What will the next generation of workers bring? Find out our top 10 predictions for what we think the working world will look like in 2030 and the best practices to prepare for the future in our Destination 2030 report.

FUTURE OF WORK

DESTINATION 2030: 10 PREDICTIONS FOR WHAT’S NEXT IN THE WORLD OF WORK

READ THE FULL REPORT

Travel & Tourism Industry Recruitment is On the Road Again [Infographic]

Posted on by nfuqua

When the pandemic struck the globe in 2020, the travel and tourism industry saw some of the biggest impacts worldwide, and the reverberations and recovery are still shaping the industry years later.  

Now, people are travelling again, but while many industries have recovered the jobs lost in 2020, tourism lags behind. The industry faces a new set of talent challenges, but employers have the opportunity to reshape their talent programs for the world of travel.   

Check out this infographic for insights on this transforming industry.

For more hospitality insights, download our ebook, The Recruitment Handbook for Travel and Hospitality.

The Recruitment Handbook for Energy & Utilities

Posted on by akessler

The Recruitment Handbook for Energy & Utilities

The energy and utilities industry is undergoing a massive transition as providers move to green and renewable energy sources and adjust to changing energy use patterns across the globe.

This means the sector is facing a unique set of talent challenges. In many areas of the globe, energy job growth is outpacing the rest of the economy. At the same time, the workforce is aging, creating a massive talent gap. In fact, according to McKinsey, the massive growth in solar and wind projects expected by 2030 will make it almost impossible to staff these projects with qualified development and construction employees as well as operations and maintenance workers.

Now, talent leaders need to think big—not just to attract more and younger workers, but to reskill workers in the shrinking fossil fuels industry and plan for the future.

In this handbook, you’ll learn:

  • Global trends driving the need for energy and utilities talent
  • Strategies for overcoming challenges in your energy and utilities hiring programs
  • How partnering with an RPO provider can help

The Recruitment Handbook for Travel and Hospitality

Posted on by akessler

The Recruitment Handbook for Travel and Hospitality

5 Strategies for Recruiting the Best Travel and Hospitality Talent Now and into the Future

Through the job market volatility that has defined the hiring market for the past three years, the travel and hospitality industry saw some of the biggest impacts worldwide, and the reverberations and recovery are still shaping the industry years later.

While many industries have recovered the jobs lost in 2020, hospitality lags behind. While people are travelling again, the industry faces a new set of talent challenges, from a talent exodus to shifting traveller expectations. Now, employers have the opportunity to reshape their talent programs for the world of travel.

In this handbook, you’ll learn:

  • Global trends driving the need for travel and hospitality talent
  • Strategies for overcoming challenges in your travel and hospitality hiring programs
  • How partnering with an RPO provider can help

ESG and Life Science Recruitment: Why ESG Initiatives Will Make Your Competition Green With Envy  

Posted on by banderson

A plethora of social, economic and environmental impacts are contributing to the emerging global “polycrisis.” Beyond the pandemic, the future impacts of climate change, biodiversity loss, pollution and overexertion of natural resources will affect global health in the long term. This will impact the work of life science organisations as climate change is increasingly linked to diseases like cancer, diabetes and heart disease. Plus, the life science industry is among the largest carbon emitters, with biotech and pharma as the leading contributors. It’s no surprise that life science companies are focusing on Environmental, Social and Governance (ESG) initiatives. For talent acquisition leaders, this poses unique challenges and opportunities when it comes to life science recruitment. 

In this article, we review the industry’s impacts on the environment, how those impacts affect life science recruitment, and how a green EVP and employer brand can be leveraged as a critical differentiator in your ability to attract talent.  

Life Science’s Impacts on the Environment 

The average carbon footprint of one life scientist ranges from an estimate of four to 15 tons of CO2 per year. This doesn’t even include the use of consumables, chemicals, production resources, equipment, transportation, energy, and construction and building maintenance materials. There’s no denying that the entire industry’s workforce footprint is quite significant. 

Moreover, pharmaceutical production is highly water-intense, and waste is poorly managed with only nine out of 118 pharmaceuticals removing their waste sustainably during the treatment process. Approximately 4,000 active pharmaceutical ingredients (APIs) are administered worldwide in prescription and over-the-counter medication as well as therapeutic and veterinary drugs. Residues from these drugs are released into the environment, contaminating the soil, rivers and lakes. With drug waste polluting the environment, the Global Leaders Group has created a call to action for all countries to improve measures for the management and disposal of antimicrobial-containing waste, declaring it as a “major threat to public health.” 

Four out of the top five (80%) global risks forecasted for the next decade are related to global health and climate change. The opportunities created by the industry to improve their environmental impact through ESG initiatives are huge.  

(Source: World Economic Forum, The Global Risks Report 2023) 

Gen Z and Millennials Care About ESG Initiatives

By 2029, Gen Z and millennials will account for 72% of the world’s workforce. This workforce has placed greater importance on ESG issues than previous generations. Considering the industry’s impact on the environment and the global force of this growing talent, millennials and Gen Z will keep the life science industry on its toes. To stay on top, it’s crucial that life science recruitment teams and hiring managers understand what this workforce wants, what they value and how these components contribute to their employment decisions. 

Around the world, young scientists are demanding that “climate justice” be at the top of the global agenda, with environmentalists stressing the need for organisations to radically reduce their carbon emissions. They are tired of politics influencing scientific decisions, slow global engagement and action, and “poor public communication concerning the state of our understanding of climate change.” 

As this talent seeks purpose in their careers, they prefer to work for employers that have set actionable ESG initiatives towards improving their sustainability efforts. Organisations with ESG practices and policies show top talent that they are purpose-driven and progressive, which is a top consideration for this younger STEM-based workforce when applying and working for your company.  

According to a study by Swytch, nearly 70% of Gen Z and millennial respondents say that a strong sustainability plan would affect their decision to stay with a company long term. About 30% of respondents report that they have left a company due to its lack of a corporate sustainability agenda with over 11% doing so more than once. Additionally, a 2023 report by KPMG UK showed that ESG initiatives are influencing employment decisions for almost 50% of UK employees, with millennials and younger workers driving the growing trend of “climate quitting” in search of more environmentally friendly jobs. 

Employers must understand that candidate attraction is more than high salaries and fancy titles. This workforce wants leaders to fearlessly and publicly take a stance on their ESG initiatives and to make it a part of the workplace culture. Failure to do so will make it difficult to attain top talent, further adding to current life science recruitment challenges due to workforce shortages and widening skills gaps. 

Intertwining Your ESG Initiatives into Your EVP and Employer Brand Strategy

With no time to waste, life science organisations need to invest in a “green” employer value proposition (EVP) and employer brand strategy.  

“Today’s labour market wants to join companies that make a difference in a real way.”

Cynthia Burkhardt, Global Head of Talent Acquisition, Kimberly-Clark 

With Gen Z and millennials viewing social and environmental responsibilities as a key differentiator when considering where to work, it’s no surprise that an employer’s ESG initiatives have become a crucial component of the life science recruitment process. Whether your organisation is already incorporating sustainable practices into your operations and mitigating risks to climate change or planning to do so, this is the opportunity to showcase that. Here are steps you can take that will appeal to your current and future workforce: 

1. Define Your ESG Voice 

Sustainability buzzwords are not enough, and top talent isn’t buying it. In fact, the European Commission’s National & Consumer Protection survey found that more than 42% of online corporate “green” claims were exaggerated, false or misleading. With “greenwashing” or “green-laundering” on the rise, employers need to establish ways to gain the trust of Gen Z and millennials. Your voice must showcase your purpose and intent. For example, using keywords like “zero discharge” and “risk mitigation,” rather than vague and misleading terminology such as “eco-friendly” or “sustainable,” will have candidates viewing you as more honest and authentic than the competition. 

“Sustainability plays a big role for me. An employer that is supposedly committed to it, but hardly knows what to do with the topic behind the scenes, has no future for me.”

—Gen Z respondent from Austria 

2. Communicate Your Mission 

Build your internal and external employer brand messaging around the organisation’s ESG initiatives such as corporate sustainability efforts and climate change initiatives. Keep in mind that the internal launch of an EVP and employer branding platform plays a critical part in laying the foundation for the success of the external launch. Bring your EVP to life through transparency and stakeholder alignment. Your employer brand message must be aspirational, future-focused and agile enough to sustain any changes that may come.  

3. Weave ESG Initiatives into Your Life Science Recruitment Marketing Materials 

Incorporate your ESG-centric mission and values into your career site and explain how those objectives are part of the organisation’s DNA. On social media and other attraction channels, feature content that is relevant to topics like green training and development, environmental advocacy, waste minimisation and corporate reduction of CO2 emissions to attract a wider variety of STEM-related talent. 

4. Showcase Your Investment and Metrics 

Remember that acting on your ESG initiatives is more than providing donations or partaking in “volunteer hours” that gain you a gold star. Let candidates know how much landfill waste you’ve reduced through your recycling program or that you’ve reduced your carbon footprint by 10%. Organisations that actively monitor their social and environmental impacts yield greater candidate attraction and positive impacts to their triple bottom line.  

5. Highlight Employee and Leadership Involvement 

Leverage your employees’ passions, concerns and ideas as a compelling way to address the organisation’s initiatives. You can take the output from this to generate recruitment marketing materials, such as employee testimonials, quotes and even videos of leadership involvement or team building initiatives. For candidates, this effort exemplifies a company culture that genuinely wants to make an impact.  

6. Green Up the Candidate Experience 

Alignment of values is top priority for today’s candidates. However, it can be difficult for them to determine if a potential employer’s ethics align with theirs. To improve candidate experience, incorporate ESG initiatives into your job descriptions. For example, call attention to how the role will help achieve sustainability initiatives and feature any employee green benefits like locally sourced perks or green travel packages.  

Most importantly, make sure your recruiters and hiring team are aware of your green values. According to HRD Australia, often times the hiring team is not well-informed on what the company is doing in these areas. A life science recruitment team that is aligned with the organisation’s ESG initiatives will ensure smooth communication and a good first impression with potential candidates. 

Can You Keep Up? 

With Gen Z and millennials shaping the future of work, employers cannot afford to trail behind the curve when it comes to ESG. Additionally, as early-career candidates and graduates are a top source for talent in the life science industry, organisations that do not have visible and measurable ESG metrics risk alienating this top talent. Focus on incorporating your ESG initiatives into your organisation’s EVP, tweak your employer brand messaging to reflect what your workforce wants.

The Changing Workforce of Life Science: Adapting to a New Era

Posted on by banderson

THE CHANGING WORKFORCE OF LIFE SCIENCE: ADAPTING TO A NEW ERA

From increased adoption of technology in scientific research to the growing demand for innovation in pharmaceuticals and medical diagnostics, the global life science industry is changing rapidly, requiring recruitment teams to be agile to meet demand.  

With 87% of life science executives indicating that they’re experiencing skill gaps and expect to experience more within a few years, life science organisations must invest in better talent acquisition strategies to future-proof their workforce. 

In this ebook, we explore leading industry developments that are transforming the life science workforce: 

  • How demand for tech talent is reshaping the industry 
  • How innovation in medical research and patient care are creating skills gaps 
  • How the global push for sustainability and climate change initiatives is impacting the workforce 

Plus, learn how an RPO partner can help your life science organisation rethink and remodel current recruitment strategies to overcome talent acquisition challenges.