Category: News

PeopleScout Named a 2023 Global Leader in Recruitment Process Outsourcing by Everest Group for Fifth Consecutive Year 

Posted on by nfuqua

Everest Group recognised PeopleScout as a Leader in North America and a Major Contender in EMEA and APAC 

CHICAGO – June 14, 2023 – PeopleScout has been named a Leader in Everest Group’s Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2023 for the fifth consecutive year. In addition to being named a global Leader, PeopleScout was also named a Leader in North America and a Major Contender in both EMEA and APAC.   

“PeopleScout continues to generate more value for its clients by steadily expanding its geographic footprint and client portfolio. It continues to invest in improving its Affinix™ ecosystem and in adding strategic advisory and consulting services to its offerings,” said Arkadev Basak, Partner, Everest Group. “Its deep expertise and strong brand recall in North America remained strong in 2022. This enabled PeopleScout to hold its position as a Leader both globally and in North America in Recruitment Process Outsourcing (RPO).”   

Everest Group classifies RPO service providers into three ascending categories of Aspirants, Major Contenders and the highest designation, Leaders. Everest Group’s PEAK Matrix® framework assesses the market impact and overall delivery capability of RPO service providers.  

“It’s an honour to receive this distinction as recognition of our success in delivering specialised talent solutions, our world-class talent advisory services and the breadth and depth of our industry-specific expertise,” said Rick Betori, President of PeopleScout. “As our clients’ strategic advisors, we remain steadfast in our commitment to bringing forward flexible and creative solutions to their toughest talent challenges, supporting their workforce needs now and into the future.” 

Everest Group’s assessment of PeopleScout on this year’s PEAK Matrix highlighted the following key strengths:   

  • PeopleScout is a global provider of specialised workforce solutions including RPO, CWM and talent advisory services. 
  • PeopleScout has expertise in sourcing blue- and white- collar talent for roles in engineering and IT, healthcare delivery, and sales and marketing. 
  • PeopleScout operates and serves buyers across multiple regions. In EMEA, PeopleScout has a growing presence, with an emphasis on the UK market, where it engages primarily with buyers in the government/public sector and high-tech verticals. In APAC, PeopleScout serves buyers from diverse sectors such as high-tech, retail and healthcare. 
  • PeopleScout has had success in delivering total talent solutions as well as helping buyers with early careers hiring and high-volume recruitment. 
  • PeopleScout’s talent advisory teams support buyers on a wide range of consulting engagements, including employer branding and recruitment marketing, candidate assessment, workforce planning, DE&I strategy and talent market insights. 
  • PeopleScout continues to invest in its proprietary, modular, cloud-based recruitment platform, Affinix™, which offers features of ATS/CRM, AI-based sourcing and screening, career websites, and virtual and text-based interviews, as well as a high-volume recruitment solution. Affinix Analytics provides users with visibility into key recruitment metrics around hiring workflows and SLA adherence through customisable views and dashboards. 

Everest Group’s research is based on three key sources of information: its database of approximately 5,200 RPO deals, the operational capability of the 45+ assessed RPO service providers and ongoing buyer surveys and interactions. To be named a Leader, RPO providers must have the highest maturity levels in market impact, vision and capability.  

To learn more about the RPO Services PEAK Matrix® Assessment 2023 visit the Everest Group website.  

Press Contact 
Taylor Winchell 
Senior Manager, External Communications 
pr@trueblue.com 
+1-253-680-8291 

PeopleScout’s Affinix™ Talent Technology Wins Platinum in the 2023 TITAN Business Awards for Big Data Solution

Posted on by nfuqua

PeopleScout wins in the Big Data category for end-to-end recruitment process data reporting and analysis capabilities within Affinix Analytics 

CHICAGO – May 04, 2023 – PeopleScout has been named a Platinum award winner, the highest distinction, in the 2023 TITAN Business Awards for its industry-leading talent technology Affinix™ in the Business Technology Solutions—Big Data category.  

“We are deeply committed to innovation and evolving our technology to give our clients a competitive edge in today’s talent market and are pleased to receive this recognition of our efforts,” said Rick Betori, President of PeopleScout. “Affinix creates a consumer-like candidate experience, helps employers connect with talent faster, and provides insights across the total workforce—all essential components to an effective talent acquisition strategy.” 

Embedded within PeopleScout’s talent solutions, Affinix is a mobile-first, cloud-based platform that deploys best-in-breed and emerging technology to create a seamless experience. PeopleScout provides reporting tools and data—including job seeker analytics and operational metrics—through Affinix Analytics. This provides a single source of truth about the end-to-end recruitment process to enable data-driven business decisions and optimise the candidate experience. Affinix Analytics includes six interactive dashboards that provide both high-level and detailed views of key areas of the recruitment process. These dashboards help pinpoint and address bottlenecks, inform need-based resource allocation, improve SLAs, identify and meet diversity goals, and more.  

The TITAN Business Awards program was formed with the sole mission of acknowledging the achievements of entrepreneurs and organisations worldwide. Over 1,100 entries were submitted from 56 countries, including the United States, Australia, United Kingdom, Philippines, Germany, India, Ireland, Cyprus and South Africa.  

To see the full list of 2023 TITAN Business Award winners, visit the website.   

Learn more about Affinix here.  

About International Awards Associate (IAA)     
IAA, established in 2015, is the organizer of MUSE Creative Awards, MUSE Design Awards, MUSE Photography Awards, MUSE Hotel Awards, Vega Digital Awards, Vega Students Awards, NYX Marcom Awards, NYX Game Awards, NYX Video Awards, TITAN Business Awards, TITAN Property Awards, LIT Talent Awards, NY Product Design Awards, New York Photography Awards, and iLuxury Awards. IAA’s mission is to honor, promote and encourage professional excellence, from industry to industry, internationally and domestically, through award platforms that are industry appropriate. IAA assembled TITAN Business Awards to bring attention to the international business industry and promote their strategies, cultures, and teamwork to the world. 

Press Contact 
Taylor Winchell 
Senior Manager, External Communications 
pr@trueblue.com 
+1-253-680-8291 

PeopleScout Recruitment Marketing Film Recognised with RAD Award

Posted on by nfuqua

Award program champions the very best in recruitment marketing and communications  

LONDON – April 25, 2023– PeopleScout won Best Use of Single Film in the 33rd annual RAD Awards, for their recruitment marketing campaign for Westminster County Council.   

Considered by some as the “Oscars of the industry,” the RADs celebrate great creative work produced by ad agencies in partnership with their clients, as well as in-house teams. Entries are rewarded for innovative and effective solutions in the employer branding, talent acquisition and retention space. 

PeopleScout’s winning entry was the film “All Kinds of Extraordinary,” the story of an employee named Shofa who, inspired by the memory of her deceased brother, creates and runs initiatives in London to help young and often underprivileged citizens achieve their potential.   

“We are delighted to receive this recognition for our creative use of film to drive candidate engagement,” said PeopleScout’s UK Managing Director, Jonathan Porter. “This is testament not only to our team’s expertise and innovation, but also the open-mindedness of our client and the trust we’ve built as their talent partners.”  

RAD Award winners are selected as part of a rigorous, two month judging process with both online and in-person sessions. This year’s RAD Awards winners were celebrated by hundreds of creative experts from across the recruitment advertising industry at a ceremony at the Grosvenor House Hotel in London. RAD Awards winners were chosen out of 21 categories. 

PeopleScout’s UK-based talent advisory practice provides world-class expertise in employer branding, recruitment marketing, assessment, DE&I consulting, talent market insights and more. Their passionate team of problem solvers—from psychologists and creatives to strategists and technologists—offer a depth and breadth of experience gained over 30 years of creating award-winning strategies for clients across the globe in every sector. 

See the full list of 2023 RAD Award winners here.  

Press Contact 
Taylor Winchell 
Senior Manager, External Communications 
pr@trueblue.com 
1-253-680-8291 

PeopleScout Named a Leader in All Categories in NelsonHall’s 2023 NEAT Vendor Evaluation for RPO and Total Talent

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PeopleScout identified as a global leader for the fifth time in a row, recognised for innovation in service and technology

20 April 2023 – PeopleScout has been recognised as a Leader, the highest rating, in every category of NelsonHall’s global 2023 NEAT Vendor Evaluation for RPO and Total Talent. The categories include Innovation in Service and Innovation in Technology/Tools as well as an Overall rating.

Jeanine Crane-Thompson, Principal HR Research Analyst at NelsonHall, said: “PeopleScout’s broad range of RPO and talent solutions, underpinned by its deep consulting expertise and technology innovation, were instrumental in its placement as a Leader in this year’s NEAT, consolidating its position as a key RPO & Total Talent player.”

NEAT is NelsonHall’s vendor evaluation and assessment tool, offering companies around the world a comprehensive assessment of vendors’ offerings and capabilities. The NEAT for RPO allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations to identify the best performing vendors overall, and with specific capability in technology/tools innovation and services innovation. 

“As our clients’ strategic advisors—whether it be in developing a compelling and authentic employer brand, creating a seamless candidate experience or implementing the right recruitment tech stack—we have an unwavering commitment to supporting their unique workforce needs,” said Rick Betori, PeopleScout President. “This recognition from NelsonHall is evidence of that commitment, and the breadth and sophistication of the services we provide.” 

Highlights from NelsonHall’s evaluation of PeopleScout on the 2023 NEAT Vendor Evaluation include the company’s:

  • Broad range of existing and new RPO and talent solutions, including those offered across the TrueBlue family of brands, providing more comprehensive solutions and business synergy opportunities
  • Deep expertise in Talent Advisory services, notably employer branding, assessment, recruitment marketing and consulting for the future of work
  • An established proprietary technology platform, Affinix™, and demonstrated innovation within the next-generation platform including:
    • Advanced use of automation, artificial intelligence and machine learning
    • The “Ask Affinix” feature within Affinix Analytics
    • Roadmap of technology and tools to augment Affinix
  • Continued focus on service delivery excellence

A Leader designation on the NEAT vendor evaluation is based on a combination of analyst assessments and feedback from the RPO vendor’s clients. Interviews with clients focus on measuring the vendor’s ability to deliver immediate benefit as well as evaluating the vendor’s suitability to meet future requirements.  

Learn more about PeopleScout’s 2023 NelsonHall NEAT Vendor Evaluation by downloading the full report .

About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., Continental Europe, and India, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis.

Press Contact
Taylor Winchell
Senior Manager, External Communications
pr@trueblue.com
+1-253-680-8291

PeopleScout Releases Q2 2023 Issue of PeopleScout NEXT

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Latest issue provides research-based insights and practical actions to help employers build a more resilient talent acquisition program 

11 APRIL 2023 – Today, PeopleScout released the Q2 2023 issue of its award-winning PeopleScout NEXT magazine, which provides actionable insights on the rapidly changing talent acquisition, talent technology and workforce management landscape. 

The past three years have seen the depths of pandemic job losses and a talent market that has shifted more drastically and rapidly than before. While talent market and economic complexities remain, employers now have an opportunity to reflect on the lessons from the past few years and apply those learnings to hone their recruitment strategies to meet the demands of today’s market. 

This edition of NEXT includes research-based insights and practical actions to improve recruitment outcomes and build a more resilient talent acquisition program to ensure future success. 

In the issue, talent acquisition leaders will find: 

  • A guide for applying the lessons learned over the past few years to their current talent program 
  • Exclusive, data-driven insights about what candidates want out of the recruitment process and how the right technology can make it happen 
  • How to keep the human in Human Resources by understanding what is driving high turnover and tips for turning it around 
  • Real-life examples demonstrating how employers can recalibrate and transform their talent program 
  • A roadmap to prepare your talent program all the way to 2030 

PeopleScout NEXT began publication in 2018 and has received numerous awards for its content and design. In February 2022, PeopleScout NEXT was named a Gold winner in the 2022 AVA Digital Awards for its Q3/Q4 2021 issue. In October 2020, PeopleScout NEXT magazine was named a Gold winner in the Publication, Magazine category in the 2020 MUSE Creative Awards competition. This win followed two 2019 MarCom Awards: Platinum in the Print Media – Writing category and Gold in Print Media – Design for PeopleScout NEXT. 

Access the Q2 2023 issue of PeopleScout NEXT today at www.peoplescout.co.uk/next 

About PeopleScout NEXT 
NEXT is PeopleScout’s bi-annual publication covering an expansive array of talent acquisition and workforce management topics and technology trends, designed to provide readers with the knowledge they need to go from advice to advantage. PeopleScout’s audience is focused on what’s next—the future of work, impending skills shortages and technological advances. The goal of PeopleScout NEXT is to provide talent leaders with both the big ideas and small steps they can take today to make sure they are set up for future success. You can access the latest edition of PeopleScout NEXT here. 

Press Contact 
Taylor Winchell 
Senior Manager, External Communications 
pr@trueblue.com 
+1-253-680-8291 

PeopleScout Ranked as a Leader on HRO Today’s 2022 Total Workforce Solutions Baker’s Dozen 

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Global RPO leader also recognised as a leader in Breadth of Service, Quality of Service and Size of Deal categories 

CHICAGO–April 10, 2023 – PeopleScout has been named a global Total Workforce Solutions leader on HRO Today’s 2022 Baker’s Dozen Customer Satisfaction ratings. In addition to being named an overall leader, PeopleScout was recognised as a leader in the Breadth of Service, Quality of Service and Size of Deal categories.  

PeopleScout’s Total Workforce Solutions blend the capabilities of Recruitment Process Outsourcing (RPO), Managed Service Provider (MSP) services and Talent Advisory expertise into a single talent program. As part of the TrueBlue family of brands, PeopleScout is uniquely positioned to offer holistic workforce solutions across the total workforce spectrum.   

“As our clients’ trusted partners, we develop customised, flexible and scalable talent acquisition programs to ensure they have the workforce they need, now and in the future,” said Rick Betori, President of PeopleScout. “We remain committed to service excellence as we fulfill our mission to connect people and work and are grateful for our valued client partners who made this recognition of our Total Workforce Solutions possible.” 

PeopleScout’s broad and deep expertise built over the last 30 years underpins their support of talent programs from high-volume frontline roles to highly skilled niche hiring. Embedded within PeopleScout’s talent solutions is their mobile-first, cloud-based platform, Affinix, which delivers speed and scalability, providing end-to-end support or integrating with existing talent technologies to create a superior experience for candidates, hiring managers and recruiters.   

PeopleScout continues to be a leader in RPO, MSP and Total Workforce Solutions. In 2022, PeopleScout was named an RPO Leader by Everest Group, and was named a leader on the global, EMEA and APAC HRO Today RPO Baker’s Dozen lists.  

You can view the full Total Workforce Solutions 2022 Baker’s Dozen Customer Satisfaction Ratings here. 

Press Contact 
Taylor Winchell 
Senior Manager, External Communications 
pr@trueblue.com 
1-253-680-8291 

TrueBlue Announces Executive Leadership Appointments

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Kristy Willis named President of PeopleReady; Rick Betori named President of PeopleScout; Caroline Sabetti named Chief Marketing and Communications Officer of TrueBlue.

TACOMA, Wash., April 10, 2023 /PRNewswire/ — TrueBlue, a leading provider of specialised workforce solutions, today announced the appointment of three executive leaders.

Kristy Willis named President of PeopleReady; Rick Betori named President of PeopleScout; Caroline Sabetti named Chief Marketing and Communications Officer of TrueBlue.

Kristy Willis has been named President of PeopleReady. With TrueBlue’s PeopleReady brand since 2018, Willis has more than 20 years of experience in all aspects of the staffing industry. She most recently served as PeopleReady’s Chief Sales and Operations Officer.

Rick Betori has been named President of PeopleScout. With TrueBlue since 2011, Betori has broad experience in both digital transformation and operations. He most recently served as PeopleScout’s Managing Director of the Americas.

Willis and Betori succeed Taryn Owen, who served as brand president for both PeopleReady and PeopleScout prior to being appointed President & COO of TrueBlue in September 2022. Owen now oversees all operating brands — PeopleReady, PeopleScout, and PeopleManagement — as well as the company’s technology, human resources and marketing and communications functions.

Caroline Sabetti has been named Chief Marketing and Communications Officer of TrueBlue. With TrueBlue since 2002, she most recently served as Chief Marketing Officer for PeopleReady and PeopleScout, and Senior Vice President of Communications for TrueBlue.

“Kristy, Rick and Caroline have each demonstrated the foresight, leadership integrity, and purpose-driven mindset required to move our business forward,” said Taryn Owen, President & COO of TrueBlue. “I have every confidence that their combined strengths, along with those of the rest of our executive leadership team, will position TrueBlue for success as we pursue our vision to be the talent solution for the changing world of work.”

Biographies

Kristy Willis
Kristy Willis has served as President of PeopleReady since March of 2023. With TrueBlue since 2018, Willis most recently served as Chief Sales and Operations Officer of PeopleReady. Prior to that, she served as PeopleReady’s Chief Sales Officer. Before joining PeopleReady, Willis had a nearly 20-year career with the Adecco Group, most recently serving as Senior Vice President for the Western Division with responsibility for leading sales, service delivery, fulfillment, operations and financial management. Prior to that, she held various senior leadership roles with Adecco.

Rick Betori
Rick Betori has served as President of PeopleScout since March 2023. With TrueBlue since 2011, Betori most recently served as Managing Director of the Americas for PeopleScout. Prior to that, he served as Senior Vice President of Operations and Innovation for PeopleReady. From 2011 to 2015, Betori served as President of former TrueBlue operating brand, StudentScout. Prior to joining TrueBlue, he served as President of Wonderlic, Inc. from 2007 to 2011 and before that as the President of an independent Management Consulting firm.

Caroline Sabetti
Caroline Sabetti has served as Chief Marketing and Communications Officer of the Company since March 2023. With TrueBlue since 2002, Sabetti most recently served as Chief Marketing Officer for PeopleScout and PeopleReady, and Senior Vice President of Communications for TrueBlue. Over her tenure, she has supported each of TrueBlue’s business segments. Prior to joining TrueBlue, Sabetti spent five years at Kelly Services where she gained experience across all aspects of staffing operations and sales.

About TrueBlue  
TrueBlue (NYSE: TBI) is a leading provider of specialized workforce solutions that help clients achieve business growth and improve productivity. In 2022, TrueBlue served 84,000 clients and connected approximately 611,000 people to work. Its PeopleReady segment offers on-demand, industrial and highly skilled staffing; PeopleManagement offers contingent, on-site industrial staffing and commercial driver services; and PeopleScout offers recruitment process outsourcing (RPO) and managed service provider (MSP) solutions to a wide variety of industries. Learn more at www.trueblue.com.  

PeopleReady specialises in quick and reliable on-demand labour and highly skilled workers. PeopleReady supports a wide range of industries, including construction, manufacturing and logistics, retail and hospitality. Leveraging its game changing JobStack staffing app and presence in more than 600 markets throughout North America, PeopleReady put approximately 226,000 people to work in 2022. Learn more at www.peopleready.com.

PeopleScout is a leading RPO provider with end-to-end MSP and talent advisory capabilities supporting total workforce needs. Affinix, PeopleScout’s proprietary mobile-first talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience. Leveraging the power of data gleaned from engaging with millions of candidates every year, PeopleScout enhances talent intelligence for clients in more than 70 countries with headquarters in Chicago, Sydney and London and global delivery centers in Toronto, Montreal, Bristol, Krakow, Gurgaon and Bangalore. PeopleScout connected approximately 335,000 people with work in 2022. Learn more at www.peoplescout.com.

(PRNewsfoto/TrueBlue)

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SOURCE TrueBlue

Released April 10, 2023

PeopleScout’s Affinix™ Talent Technology Wins 2022 Best in Biz Award Recognising Product Innovation

Posted on by jpatel

Affinix named a silver winner in Most Innovative Product of the Year category

10 February 2023 – PeopleScout’s proprietary talent technology Affinix™ has been named a silver winner in the Most Innovative Product of the Year – Enterprise category in the 2022 Best in Biz Awards.

Designed with changing candidate expectations in mind, Affinix is a mobile-first, cloud-based platform that streamlines the recruiting process with an AI-driven, consumer-like experience and actionable data insights.

“Candidate expectations have increased significantly post-pandemic, with an engaging candidate experience being essential for success,” said Taryn Owen, President and COO of TrueBlue. “We are committed to continued innovation with Affinix as part of a comprehensive solution to ensure that our clients remain well-positioned to attract the talent they need today and in the future.”

PeopleScout’s expertise in the field of talent technology, coupled with the flexible design of Affinix, ensures new market innovations are easily accessible via the platform. These regular enhancements to product functionality and productivity equip employers with cutting-edge tools to bolster their recruitment strategy and candidate experience.

The Best in Biz Awards recognise companies’ visionary leadership, innovative use of AI technologies, exemplary diversity and inclusion programs and workplace best practices. Winners are determined based on scoring from independent judging panels comprised of some of the most respected national and local newspapers, TV and radio outlets, and business, consumer, technology and trade publications in North America. This year, the program received over 700 entries from both public and private companies of all sizes, representing all industries and regions in the U.S. and Canada.

See the full list of 2022 Best in Biz Award winners here.

Press Contact
Taylor Winchell
Senior Manager, External Communications
pr@trueblue.com
+1-253-680-8291

HRO Today Names Three TrueBlue Leaders as 2022 HR Superstars

Posted on by jpatel

7 February 2023 — TrueBlue is pleased to announce that three of its leaders have been named to the HRO Today 2022 HR Superstars list, which recognises individuals who are driving the industry forward with innovation.

The TrueBlue executives featured this year include:

Steve Cooper
CEO, TrueBlue

Steve Cooper was appointed CEO of TrueBlue in June 2022. Cooper has served as a Director of TrueBlue since May 2006 and as Board Chair from January 2019 to July 2022. Previously, Cooper served as TrueBlue’s CEO from 2006 to 2018, as President between 2005 and 2015, and as Executive Vice President and CFO between 2001 and 2005. Over his more than two-decade and successful tenure with the business, Cooper has led the company through tremendous growth and has proven his effective leadership and coaching skills, and financial and accounting expertise. Cooper has a unique ability to develop consensus and his belief in the power of TrueBlue’s mission to connect people and work has grown deeper every year.

Taryn Owen
President and COO, TrueBlue

Taryn Owen was appointed President and Chief Operating Officer of TrueBlue in September 2022. In her role, Owen leads all TrueBlue operating segments—PeopleReady, PeopleScout, and PeopleManagement—as well as the company’s technology, marketing and communications, and human resources functions. Owen is responsible for furthering the company’s well-established strategies for long-term growth and extending its track record of exceptional execution and engagement. She has an unwavering commitment to serving TrueBlue’s clients and mission, and is passionate about building a vibrant and inclusive workplace. Owen joined TrueBlue in 2010 and has served as President of TrueBlue operating segments PeopleReady and PeopleScout. Over her tenure, Owen has led the company through periods of significant growth, was instrumental in its pandemic response, and spearheaded its digital transformation strategies.

Carl Schweihs
President and COO, PeopleManagement

In his role with TrueBlue’s PeopleManagement division, Carl Schweihs provides strategic direction for three distinct staffing segments—Centerline Drivers, SIMOS Solutions and Staff Management | SMX. Last year, Schweihs led efforts to introduce new technology to make workers’ lives easier by managing their work from a new mobile app that serves as an extension of the existing innovative Stafftrack workforce management tool. Known for his collaborative leadership style, Schweihs previously served as TrueBlue’s Senior Vice President of Strategic Accounts—delivering the full spectrum of TrueBlue’s solutions to produce higher ROI for the world’s largest brands. In the changing world of work, Schweihs embraces and champions TrueBlue’s vision and takes pride in the power of TrueBlue’s mission to change lives and build stronger businesses by connecting people with meaningful work.

See the full list of HRO Today 2022 HR Superstars here.

About TrueBlue
TrueBlue (NYSE: TBI) is a leading provider of specialised workforce solutions that help clients achieve business growth and improve productivity. In 2022, TrueBlue served 84,000 clients and connected approximately 611,000 people to work. Its PeopleReady segment offers on-demand, industrial staffing, PeopleManagement offers contingent, on-site industrial staffing and commercial driver services, and PeopleScout offers recruitment process outsourcing (RPO) and managed service provider (MSP) solutions to a wide variety of industries. Learn more at www.trueblue.com.

Press Contact
Taylor Winchell
Senior Manager, External Communications
pr@trueblue.com
+1 (253) 680-8291

Less Than Two in 10 Job Seekers Rate Their Recent Recruitment Process Experience as Excellent

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PeopleScout’s latest research reveals hard truths about candidate expectations versus the reality of their experiences  

25 January 2023 – Today’s job market is experiencing a clear disparity between candidate expectations and the reality they face when searching for and applying for jobs, according to a recent report by leading recruitment process outsourcing provider PeopleScout, a TrueBlue company. Survey findings showed that less than two in 10 candidates would rate their experience as “excellent”—a clear indicator that expectations for their job search are not being met by employers. The global research report, Inside the Candidate Experience, surveyed over 2,400 job seekers and analysed 217 companies around the globe to see how employers stacked up against candidate expectations.  

Technology, social media and lightning-fast consumer experiences have driven job seekers to expect seamless, quick, digital-first experiences. For employers to succeed in this market, they must deliver the same intuitive and personalised experience. For example, survey results showed that two-thirds of candidates use social media to research companies during their job search. Yet, a third of employers are not consistently posting career-related content to their social channels.  

Job seekers also showed a desire to make an emotional connection with prospective employers. The study revealed that an organisation’s mission, purpose and values are top considerations for candidates when deciding whether to apply for a job. Yet less than half of organisations include this information on their career site. Also, 35% of employers do not feature real employees in their recruitment material.  

In addition, candidates want to know that applying to an organisation is worth their time and effort. Of those surveyed, 21% of candidates said lack of information regarding next steps would make them likely to drop out of the process after applying, but less than two in 10 employers provided candidates with those details. Plus, only 30% of employers clearly stated that adjustments were available for candidates with disabilities prior to starting an application. 

“In my conversations with talent acquisition leaders, it’s clear organisations understand the importance of the candidate experience, yet our research reveals that employers have a long way to go to meet candidates’ expectations,” said Simon Wright, PeopleScout’s Head of Global Talent Advisory Consulting. “PeopleScout strives to make the recruitment process as seamless as possible for both parties, and our hope is that this serves as a rallying cry for employers to get serious about making improvements to their candidate experience, especially as hiring has become so challenging.”   

Download PeopleScout’s full report here for more survey findings and actionable insights for employers. 

Press Contact 
Taylor Winchell 
Senior Manager, External Communications 
pr@trueblue.com 
+1-253-680-8291